Production Support Engineer (1-yr Contract)

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT

You will join the Production Support team in Hong Kong, providing support to QRT’s trading and research teams. In this role, you will be responsible for delivering prompt user support, investigating and resolving issues affecting production data, onboarding data extraction processes, and liaising with internal and external teams to ensure the effective day-to-day management of QRT’s infrastructure.

What you will do:

Provide support for QRT’s system infrastructure

Use cloud platforms to create and monitor data jobs and processes

Support data systems and tasks running on Windows & Linux environments

Ensure production and research data systems are stable and available, with all critical data tasks completed before the start of each trading day

Collaborate with production support teams and developers to investigate and resolve issues quickly

Support the release management process ensuring stability of the production environment

Maintenance and support of static databases and supporting processes

Develop monitoring tools to improve visibility, reliability, and automation of processes.

Evening/weekend support requirements (normally, through remote access)

Requirements

Minimum 3 years in a support role

2+ years of experience with Bash, PowerShell, Git, Python scripting

Basic understanding of cloud services

Excellent problem solving and highly effective analytics capabilities required

Must have a keen focus on ownership of issues and commitment to resolving them

Excellent written and oral communication skills are essential

Expert windows desktop and server administration experience is essential

High level of Linux OS experience is essential

Expert relational database skills (in order of preference: SQL Server, Postgres) are essential

Good-to-have:

Experience managing the expectations of Front Office traders and senior management

Knowledge of Equities, Futures, Commodities and FX asset classes

Knowledge of market data feed handlers and execution feeds

Knowledge of market-making/liquidity provision and algorithmic trading