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Jobgether

Production Support Engineer

India

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
IN
Work mode
Remote-friendly
First seen by hirly
29 Sept 2026

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the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Production Support Engineer based in India.

  • This role is focused on providing advanced technical support to enterprise customers across the APAC region.
  • You will act as a key technical escalation point, troubleshooting complex issues across distributed systems and API-driven platforms.
  • The position combines hands-on incident resolution with root cause analysis and continuous improvement of support processes.
  • You will collaborate closely with Support, Product, and Engineering teams to resolve recurring issues and improve system reliability.
  • You will also contribute to technical documentation, internal tooling, automation, and scalable support practices.
  • The environment is fully remote and globally distributed, with opportunities to work on cloud-native infrastructure and financial technology systems.
  • The role requires strong technical judgement, communication skills, and the ability to build trusted relationships with enterprise-level customers.
Original posting on Jobgether's site ↗

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