Program Manager

Summary

WHAT IS SMALL BUSINESS/ SELF EMPLOYED? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

As a Senior Manager you will: Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels. Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives. Oversee the revision of long range plans, goals and objectives for the work directed. Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes. Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed. Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Oversees development and execution of Operations or Program procedures. Coordinates policy and strategy between Operations and centralized activities, to manage cross functionally to achieve organizational goals, provide one stop service and end to end accountability to our customers. Many Collection and Examination issues are highly sensitive and complex, and impact on the economic well-being of the community. Balances deployment of resources from workload demands to increase front-end activities. Configures compliance resources to address emerging issues and taxpayers needs as appropriate. Manages strategies to apply the appropriate treatment according to degree of risk, reserving enforcement for egregious non-compliance. Coordinates with Headquarters Collection and Examination, Field Collection and Examination, Large Business & International, SB/SE Research, and Research, Applied Analytics & Statistics (RAAS) to identify non-compliant taxpayer segments with similar characteristics, develop and test alternative treatments customized to each segment, leverage Collection and Examination resources for maximum compliance results towards long term solutions, and develop and test appropriate measures to monitor impact and effectiveness of treatment. Develops and delivers mission-oriented service and strategies, identifies and resolves emerging issues; and, demonstrates substantive and meaningful involvement with processes to improve customer service focus, and concern for meeting the needs of internal and external customers. STANDARD POSITION DESCRIPTIONS (SPD): PD99394 Visit the IRS SPD Library to access the position descriptions.

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE: To be minimally qualified for this position you must have at least one (1) year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression. Specialized experience would include one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualifying for this position your experience must be sufficient to demonstrate: Applying management techniques within workforce management and human capital policies and procedures. Assuring optimum utilization of personnel, equipment, and space and accomplishing program objectives through combined technical and administrative oversight. Addressing employee and labor relations matters, including workplace flexibilities leave administration, reasonable accommodations, and other workforce management responsibilities. Planning, directing, and evaluating work of subordinate managers, employees, and/or others. Applying budgetary and fiscal management principles to establish, maintain, and support organizational operations, including the effective oversight and management of financial resources. Working with systems and operational processes that influence assigned functions, including making informed decisions related to workflow, production, and quality. Working closely with program officials or comparable agency-level staff personnel in the development of data, securing legal opinions, preparation of position papers and/or legislative proposals. Negotiating to resolve differences of opinion among supervisors, staff personnel, and employees in the committing of resources to achieve program goals. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).