Program Success Manager - Navi Mumbai

Position: Program Success Manager

Location : Navi Mumbai Only

Experience - 1- 2 years

CTC - Up to 4LPA

Roles and Responsibilities

• •As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.
• •Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.
• •Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.
• •Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.
• •Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.
• •Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.
• •Manage CRM systems and other tools to track customer success activities efficiently.
• •Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.
• •Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.
• •Must travel to client locations as required within the allocated region.

Desired Candidate Profile

• •Any bachelor’s degree or equivalent.
• •Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
• •Excellent verbal and written communication skills.
• •Good organizational and time management abilities.
• •Strong problem-solving skills with a customer-oriented mindset.
• •Ability to understand customer needs and provide empathetic solutions.
• •Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.
• •Must travel regularly to meet clients within the assigned region.