Program Support Assistant

Summary

This position is located in the Fiduciary Hub at one of the following VBA Regional Offices: Salt Lake City. The Program Support Assistant is primarily responsible for assisting the Fiduciary Hub Manager and Assistant Fiduciary Hub Manager(s) with clerical and administration responsibilities.

Duties

Within this structure, the incumbent performs the following duties: Maintain division and administrative files, disseminating directives and publications to appropriate personnel; maintain accurate records of division travel expenditures and travel budget. Coordinate multiple requests from higher headquarters and maintain a suspense list for internal program reviews, monitoring programs to ensure timely reporting to upper management. Use Microsoft Outlook to maintain e-mail boxes, compose and respond to e-mail; perform administrative tasks including scheduling and file management using standard office software. Respond to requests for information via telephone, instant message, or e-mail, serving as a point of contact for internal staff and higher headquarters. Prepare division reports and meeting minutes, gathering and assembling required date to ensure timely and accurate submission to management. Complete multiple assignments simultaneously under strict or competing deadlines, conducting tasks assigned by the division manager with minimal supervision to ensure projects are completed timely. Work Schedule: 08:00am to 4:30pm M-F Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Travel Require: Occasional Travel Position Description/PD#: 37122-A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/29/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06 level. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-06 or higher and the promotion potential of your current position must be at least GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: Specialized Experience: GS-7 Level: One (1) full year of specialized experience that equipped the applicant with the particular knowledge, skill, and abilities to perform successfully the duties of the Program Support Assistant, GS-7 position, and that is in or related to the work of the position to be filled. To be creditable, this experience must have been equivalent to at least the GS-6 level in the Federal service to qualify at the Grade-7. Examples of specialized experience include (but are not limited to): Provided administrative support including maintaining files, disseminating information, and tracking suspense dates to ensure timely completion of assigned actions. Balanced routine recurring duties (calendar management, correspondence, filing) with ad hoc special projects assigned by management Managed multiple electronic mailboxes, drafting, routing, and responding to routine correspondence and inquiries on behalf of a manager or office Coordinated requests, or taskers from higher-level offices, ensuring completion within required timeframes and communicating status to stakeholders Experience working in software applications such as MS Outlook, Teams, Excel, Word, and SharePoint or other general office software. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.