Program Support Asst (OA)

Summary

The position is located in the Geriatrics & Extended Care Service, Home Based Primary Care (HBPC). HBPC is an interdisciplinary team with a physician, nurse practitioners, registered nurses, social workers, pharmacists, psychologist, dieticians, and rehab therapists who provide primary medical and mental health services in the home eligible homebound veterans.

Duties

Major duties include but are not limited to: The incumbent performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation. Generates and reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate. Performs and completes special research projects related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of the organization. The incumbent is specifically involved in projects, such as, Chart Audit Process, Performance Improvement Projects (for local HBPC and VISN HBPC collaborative projects), Infection Surveillance and Patient Satisfaction Surveys. Refers to and coordinates with other VAMC programs when appropriate serves as HBPC's Service Level Representative to Patient Advocate office. Performs other related duties as assigned. Work Schedule: Monday through Friday, 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position Position Description/PD#: Program Support Asst (OA)/PD01051A

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/30/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of appropriate work order control numbers, activity numbers, cost center number, work center numbers, and maintenance numbers for assignment to each work order. Knowledge of purchasing regulations, methods, procedures, and business practices to make order supplies, services, and equipment, including one of a kind items, items with unstable prices, etc. Expert knowledge of the office format and handling procedures for monthly reports. Knowledge of grammar, spelling, capitalization, punctuation and terminology commonly used in office settings to prepare material correctly from handwritten drafts, and knowledge of standard processing procedures, formats, and distribution and retention policies for the correspondence, bulletins, or reports produced. You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary. Occasionally, requirements include some walking, standing, bending and carrying light objects, such as files, books, papers manuals, etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.