Project Manager

KEYSYS Role: Project Manager

Reports To: Director of Project Management

Works With: Sales Team | Technical Teams | Clients

Role Overview

The KEYSYS Project Manager serves in a critical, central role in the project life-cycle and creating Raving Fans, by serving our clients with operational excellence, personalized service and memorable moments. The Project Manager owns project scope, milestones, and deliverables for all assigned projects.

Role Responsibilities

General

Communicate clearly and effectively with stakeholders and internal team members to plan, execute and complete projects on time and on budget. Manage projects using all project management resources available.

Sales/Pre-Sales

These responsibilities heavily overlap with the Pre-Sales Tech. However, it is important that the Project Manager understands the work being requested by customers so that it can be faithfully executed by the technical teams after signature. These Sales/Pre-Sales responsibilities only apply to projects that are new development. They do not apply to Staff Augmentation or Support.

Work in conjunction with the Sales Team and the Pre-Sales Tech to ensure that the scope, milestones and deliverables are sufficiently known and understood and are ready for estimation. Participate in estimation meetings that are scheduled by CRO and led by Pre-Sales Tech

Work with the Pre-Sales Tech to define technical & business requirements, and success criteria that includes:

Business value

Project purpose / vision

Business requirements

Milestones

Budget

Work in conjunction with Pre-Sales Tech to create JIRA tickets and user stories in accordance with the proper format for KEYSYS documentation

Work with Sales Team and Team Leads to determine anticipated start time for the proposed work and communicate back to stakeholders

Attend weekly meetings to assist with team resources and assignments needed to execute and deliver projects in accordance with Statement of Work

Communicate any necessary business knowledge about a project to the assigned team after customer signature

Active/Signed Projects

Work with Tech Lead and stakeholders to prioritize active, new development project backlog (signed work)

Establish prioritization of projects for technical teams

Work with the Technical Leads to prioritize support and enhancement work

Track project scope to ensure requirements aren’t increasing without proper authorization and communication with stakeholders and internal teams

Work with other Project Managers before Refinement and Sprint Planning to deconflict and prioritize projects

Lead Refinement and Sprint Planning with technical teams

Attend daily scrums with technical teams

Remain informed on project status (milestones, work in progress, and budget)

Create and maintain comprehensive documentation including weekly status reports that are distributed to all stakeholders

Meet budgetary objectives and make adjustments to project constraints based upon budget

Schedule and lead weekly or biweekly status meetings and showcases

Act as the primary point of contact for all stakeholders of new development projects / signed work

Planning Meeting

Project Managers should attend the weekly Planning Meeting with an understanding of each project. This includes but is not limited to projects that:

Have upcoming deadlines

Are behind or ahead

Could take on more team members

Could be paused

Could be handed off to another team

Completed Projects

Obtain Customer Sign Off

Conduct a project retrospective

Ensure project is transitioned to the Business and Support Analyst, if there is a support agreement

Ensure project is properly offboarded and archived