Project Manager Gaming, Production

The Project Manager, Production ensures successful production execution across a portfolio of accounts.

The Project Manager, Production is a fundamental component of the production life cycle, ensuring projects are delivered on-time, on budget and to accepted quality standards. The Project Manager, Production will have customer facing production duties as well as internal responsibility to manage all components of a project lifecycle.

RESPONSIBILITIES

Orchestrate complex workflows including translation, QA, DTP, multimedia, and linguistic sign-off for LILT’s largest enterprise customers.

Engage directly with customers to clarify project requirements, ensure all assets are received, and provide accurate status updates and confirm delivery in line with pre-defined SLAs

Coordinate seamlessly with internal engineering and linguistic teams to resolve bottlenecks fast.

Own internal and external communication within pre-defined SLAs

Identify risks, potential issues, plan to and mitigate them, and escalate to the Program Leader as appropriate

Define and delegate admin work to PCs

Control budgets effectively

Effectively balance and manage priorities across a variety of task types and customers

Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines

Mitigates risk and escalates issues or problems in an effective manner, along with proposed solutions

Asks pertinent questions to ensure full comprehension of the task in hand

Strictly follows Production SOPs and best practices.

Ensure projects are managed and delivered in line with Production KPIs (Margin, Quality, On Time Delivery)

Meticulous attention to detail and the ability to juggle multiple high-priority deadlines.

Implement new features, efficiencies and initiatives in line with Department and Company goals.

DUTIES :

Manage the end to end project management workflow (including Translation, QA, DTP, Linguistic Sign Off, E-Learning, Multimedia)

Ensure all projects are delivered on time as per customer SLA

Manage quality at the project level, ensuring linguists adhere to Customer linguistic assets and QA rules

Responds quickly and efficiently to internal and external stakeholders

Ensure all system admin, including data entry, is accurate

Process invoicing and payments

Perform file analysis

Monitor linguistic assets (TM, Style Guides, reference material)

Demonstrates a deep understanding of all production workflows and processes related to Enterprise accounts

Utilize systems and tools released by Production

Train supporting resources on key production processes and methodology

Develop and maintain process documentation related to their Customer

Consistently follow correct protocols for tasks and accounts.

Escalate quality complaints and feedback received from Customer stakeholders

Raise Customer Support tickets as required

Perform Linguist Sourcing in our existing vendor database and enters sourcing requests when new vendors are needed

Completes ongoing risk assessment and mitigation for all production areas.

Manage linguist communication for all projects

REQUIRED EXPERIENCE

2-5+ years of professional experience in managing large-scale complex production for large scale Enterprise customers

Proven customer-facing experience

Excellent internal communication skills, including fast responsiveness and quick resolution

Solid organizational skills including meticulous attention to detail and multitasking skills

Able to meet deadlines and work under pressure.

PREFERRED EXPERIENCE

Experience with video localization is preferred.

AI is changing how the world communicates — and LILT is leading that transformation.

LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.

Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.

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At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at [email protected].

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