Project Manager, Libraries

Reporting to the Director, Project Management the Library Project Manager will be responsible for all aspects of project management, coordination and implementation relative to the gene mutant library and related businesses of Twist Bioscience; Site Variant Libraries (SVL) and Combinatorial Variant Libraries (CVL)

The position manages communications required to facilitate library projects, as follows: Communication with customers, international sales & support, Twist customer service, Twist legal and the library business group, including, but not limited to non-disclosure agreements, library designs, customer quotes, purchase orders, and statements of work.

What You’ll Be Doing

Respond directly or direct incoming inquiries from customers and the global sales & support organizations to the appropriate expertise within the Library Team; respond quickly and professionally with the information provided by the Library Team in response to customer and internal inquiries; maintain records

Coordinate and collate detailed library design input from customers and/or the global sales & support teams ensuring that the design data supports the needs of the customer and reflects the capabilities of the Library Fabrication Team

Work with Library Project Manager and the Library Fabrication Team(s) to collect costing for specific library designs as part of quote preparation

Working with the Director of the Library Business and Library Project Manager, prepare and distribute quotes for libraries and other related business; maintain an up-to-date database of issued quotations

Collect, collate and maintain easily accessible database of NDAs, library quotes, library designs, orders and shipments

Maintain (transparent) accessible list of library WIP

Maintain accurate, timely records in all systems to allow for up-to-date reporting, including but not limited to quotes issued, orders placed, orders in progress, orders shipped

Provide updates on project progress as agreed with certain customers

Manage communication between customers and the internal team providing order fulfillment details and deliverables

General knowledge of library fabrication work flows

Any other “ad hoc” projects not listed above as required from time to time

Follow regulatory and ISO 13485 requirements

What You’ll Bring to the Team

2-3 years of relevant work experience in the life sciences or related field, with >2 years in a customer facing role

Requires bachelor’s degree in Biology, Chemistry or related Life Science. Advanced degree and / or hands on laboratory experience a bonus

Customer communication from inquiry to delivery of services

Understanding of services offering and customer workflows that the services offerings address

Proven ability to work effectively with customers, internal operations and sales teams

Demonstrated track record of managing projects that meet customer expectations

Outstanding teamwork and communication skills

Hands on, high energy, positive attitude with a can-do attitude that gets it done

This is not an IT related role

The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.

San Francisco Bay Area Pay Range

$99,000 — $132,000 USD