Project Manager (Scrum Master)

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

Position summary

You’ll manage the support of a mid-large scale product, working closely with our engineers, designers and government partners to triage issues and distill them into clear, actionable tickets for the team. You'll be available to tackle Priority one issues as they arise. You'll also work with the team to continually improve on our response and support of the system and build close working relationships with a variety of people, including engineers, client stakeholders, and partner vendors.

You think holistically and understand how the details of the project fit into the bigger picture, and take pride in working through highly ambiguous situations to deliver value to users. You have a strong bias towards action when faced with incomplete information, and communicate transparently to build consensus internally and externally.

What you'll do

Serve as a primary connection between government stakeholders and the Nava team, managing the agile ceremonies , estimating effort and capacity, triaging production incidents, setting delivery expectations, tracking and communicating progress, and removing blockers as they arise

Proactively build and maintain strong relationships with your Nava teammates, government stakeholders, contractors, and cross-functional partners

Develop a strong understanding of the team’s objectives, systems, and capabilities to inform project priorities and help resolve issues effectively

Coordinate across multiple scrum teams to drive alignment across complex ecosystems and support successful outcomes

Provide clear, accurate, and timely reporting on risks, progress, successes, challenges, and outcomes

Monitor team velocity and sprint commitment reliability, and continuously improve the team’s processes for planning, organizing, and delivering work

Demonstrate a commitment to continuous learning, embrace change, and ask thoughtful questions to better understand business needs and technical capabilities

Be part of a rotation of Project Managers who lead production releases and incident response approximately one week per month, on top of normal Agile Scrum duties for your teams. If a high-priority incident arises during your rotation, you may need to work extra hours outside of the normal work day

Required skills

5+ years of experience as a Project Manager, Delivery Manager, Scrum Master, Product Manager, or similar role in a complex software development environment with multiple stakeholders

3+ years of experience leading Agile Scrum teams, including facilitating ceremonies and supporting effective team delivery

Ability to serve as Scrum Master for two concurrent and highly technical workstreams , such as cloud infrastructure and payments processing

Direct, hands-on experience using Agile performance metrics to monitor and improve team performance, including velocity, sprint commitment reliability, capacity planning, and backlog health

Experience using and managing engineering ticketing systems, with a strong focus on tracking issues through resolution and maintaining clear, thorough documentation. Experience with Azure DevOps (ADO) and Confluence is preferred

Demonstrated experience leading fast-paced, complex projects involving multiple milestones, dependencies, integrations, and significant risk, uncertainty, or scale

Experience working collaboratively across Product, Design, and Engineering teams in a multidisciplinary environment, with a focus on maintaining clear, consistent, and fast communication

Experience with Agile frameworks such as Scrum, Kanban, or SAFe, and familiarity with Agile development practices such as continuous integration and continuous delivery

Ability to build and maintain strong client relationships and collaborate with stakeholders to drive prioritization across multiple projects

Strong organizational skills and attention to detail, with the ability to manage competing priorities effectively

Excellent communication, situational awareness, and conflict-resolution skills, with a focus on increasing transparency and alignment across teams

Adaptive, proactive, empathetic, and tenacious approach to problem-solving, with a positive and collaborative mindset

Desired skills

Project management in a government technology delivery context (state or federal)

Track record of maturing and expanding agile transformation and pursuing best practices in project management with government stakeholders

Experience building and strengthening technical quality assurance processes and/or CI/CD pipelines

Compensation

$114,300 — $126,000 USD

Other requirements

All roles at Nava require the following:

Legal authorization to work in the United States

Ability to meet any other requirements for government contracts for which candidates are hired

Work authorization that doesn’t require visa sponsorship, now or in the future

May be subject to a government background check or security clearance, depending on the contract

Perks working with Nava

Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs

Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost

Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge

Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO

Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus

Parental leave — paid time off for new parents, plus weekly meals delivered to your home

Wellness program — full platform offering physical, mental, & emotional health resources & support tools

Virtual care — see doctors online with no copay through a virtual visit program (depending on available providers)

Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest

401(k) match — Nava matches 4% of your salary to support your retirement savings plan

Flexible work — remote-first environment with flexibility built around your schedule and responsibilities

Home office setup — company laptop & setup assistance provided via Staples for remote work needs

Utility support — monthly reimbursement to help offset eligible home office utility expenses

Learning opportunities — internal training programs and resources to help grow your professional skills

Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs

Referral bonus — get rewarded when you refer great people who join the Nava team

Commuter benefits — pre-tax commuter programs to support in-office travel when applicable

Supportive culture — A collaborative and remote-friendly team environment where people genuinely care

Location

We have fully remote options if you reside in one of the following states:

Alabama, Arizona, California, Colorado, Connecticut, DC