Prompt Engineer

At Beam, we’re building AI that serves society.

We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.

You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

About the role

As a Prompt Engineer at Beam, you’ll be at the forefront of deploying our AI products into real-world environments where they can create meaningful social impact.

Beam is transforming how social workers, clinicians and other practitioners operate, freeing them from time-consuming admin to focus on human-centred support.

You’ll play a critical part in scaling that impact, ensuring our products are intuitive, effective and deeply embedded in users’ workflows as we expand across the UK and internationally.

You’ll be:

You’ll work closely with frontline practitioners as well as internal teams to design, deploy and continuously improve AI-powered templates and workflows.

Customer engagement & discovery

Partner with frontline workers to understand their workflows, needs and challenges

Run discovery and review sessions to gather insights and refine solutions

Own customer usage, engagement and success metrics, ensuring strong outcomes and measurable impact

Template development & optimisation

Design, build and test high-quality AI prompt templates using a range of LLM providers alongside agents such as Claude Code and Cursor

Continuously iterate based on user feedback, internal reviews and performance metrics

Ensure outputs are accurate, compliant and tailored to real-world use cases

Tooling, automation & innovation

Improve internal tools, automations and processes to scale template delivery

Prototype new ideas and features using AI coding tools

Stay up to date with advancements in AI/LLMs and apply them to enhance product performance

Cross-functional collaboration

Work closely with Product, Engineering, Customer Success and Enablement teams

Contribute insights to the product roadmap and identify opportunities for expansion and scaling

Share learnings, document best practices and help refine team processes

Data privacy & responsibility

Maintain a strong focus on data privacy, security and ethical use of AI

Ensure all solutions are designed with sensitivity to the vulnerable populations Beam serves

You’ll have:

We’re looking for someone who combines technical curiosity with a strong user focus and a passion for social impact.

Core attributes

Strong interest in AI and prompt engineering, with a hands-on, experimental mindset

User-centric thinker who can translate real-world needs into practical, high-quality solutions

Creative problem-solver, able to diagnose issues and iterate quickly

High attention to detail, especially when working with nuanced or sensitive data

Ways of working

Collaborative and comfortable working cross-functionally with diverse teams

Proactive and ownership-driven, with a focus on delivering measurable outcomes

Adaptable and excited by fast-paced, evolving environments

Strong growth mindset with a desire to continuously learn and improve

Mission alignment

Passion for social impact and improving outcomes for underserved communities

Alignment with Beam’s values: thoughtful, ambitious and deeply user-focused

Nice to have

Experience or exposure to care, healthcare, or social services environments

Understanding of reporting requirements or workflows in frontline support settings

Perks

Generous EMI-qualifying share options

Access to therapy, coaching, classes & content - powered by Oliva

Your own financial well-being coach, through Bippit

Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays

Work remotely up to 6 weeks a year

Eligible for a 6-week sabbatical after 3 years in service

Nursery scheme through Gogeta

Healthcare cover through Benenden Health

Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks

£200 WellBeam budget for activities enhancing wellbeing and professional development

Annual membership to Shoreditch Exchange gym (London office only)

Pension scheme where we contribute 3% of your salary and you contribute 5%.

Free subscription to the Calm meditation app

Discounted bike and accessories with Cyclescheme, and tech products with Techscheme

About Beam

.We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup . Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian .

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com , Calm, Shazam and Dropbox.

Start your journey to a more impactful career today. We're excited to hear from you.

Reasonable adjustments:

Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.

We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.

If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.

Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.