Public Service Manager II

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Office of Information Technology

Opening Date: September 28, 2026

Closing Date: October 09, 2026

Grade / Admin Unit: 32 / Confidential

• Job Class Code: MH32
• Salary: $89,552.32 - $ 126,526.40/Annually (*includes a 10% recruitment and retention stipend)
• Position Number: 004250632

Location: Augusta

Telework: Partial/ Hybrid, with management approval , upon completion of probationary period. All telework must be performed in the State of Maine.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

JOB DESCRIPTION:

The primary focus of the Public Service Manager series is to administer one or more statewide policies or programs, and to directly manage and oversee operating, support or administrative functions of an agency or agency subdivision with differing levels of scope, accountability and complexity. The manager implements program policies and initiatives in support of agency goals and objectives established by executive management. The manager may be a member of the agency’s senior management team. Supervision is exercised over a variety of personnel and work is performed under administrative direction. Positions in this classification may direct at least two major programs or manage a small to medium division. The programs are established by statute, regulation, grant, agency mission, but the scope of the program is not well defined and it is the responsibility of the manager to develop the parameters. The manager at this level requires substantial experience and seasoning in the program areas managed or post-graduate education plus experience. Work involves managing the development of technical guidelines, regulations, policies and other materials; directing and performing staff support activities in the areas of financial, human resource, legal, and technology; approving fiscal transactions within set limits; and/or providing daily program administration of a variety of activities. The impact of the program managed has a small to medium relative relationship to the overall mission of the organization and the manager may contribute to and provide substantive advice on programs managed. Examples of working titles at this level may be Administrative Services, Agency Technology or Information Systems, Division, or Program Service Managers.

MaineIT embraces the following core values (C.A.R.E.)

Customer-Focus – Ensuring our customers are heard and their needs are met.

Accountability – Holding ourselves to a high standard through transparency with stakeholders.

Responsiveness – Providing timely updates in a proactive manner.

Empathy – Delivering people-focused services with emotional intelligence.

WHAT'S IN IT FOR YOU?

This engaging and challenging work will provide the selected candidate with an opportunity to become a trusted IT advisor to the agencies MaineIT serves, as well as lead multiple development teams that are responsible for supporting those agencies’ application needs. Put your skills and experience to the test, while gaining an understanding of complex systems, crafting robust solutions to a variety of IT challenges, and collaborating with a cross-section of users, vendors, and other IT staff.

RESPONSIBILITIES:

The PSMII will be responsible for managing all application support efforts for the Dept. of Corrections, Dept. of Public Safety, and Dept. of Veterans and Emergency Management Services. Those responsibilities will include, but not limited to: managing OIT resources assigned, collaborating with the Department/customer to evaluate technology requests and procurements, and managing the IT Application Support budgets for the Departments. The PSMII will also engage with other OIT teams to ensure quality technology service delivery to the Departments as OIT makes strategic changes in our technology service delivery models.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Knowledge

• •Enterprise application development methodologies, tools, and lifecycle management.
• •IT governance, standards, and policies, including security and compliance frameworks.
• •Strategic planning and long-range IT forecasting.
• •Budget development and financial management for IT projects and operations.
• •Project management principles (e.g., Agile, Waterfall, hybrid models).
• •Organizational change management and business process improvement.
• •Vendor and contract management in a technology context. (e.g. IT Procurement)
• •Public sector IT operations and regulatory environment (if applicable to the agency).

Skills

• •Leadership and team management, including hiring, mentoring, and performance management.
• •Stakeholder engagement and relationship building with business and technical partners.
• •Negotiation and conflict resolution, especially in cross-functional or high-stakes environments.
• •Analytical thinking to assess business needs and translate them into technical solutions.
• •Effective communication, both written and verbal, for technical and non-technical audiences.
• •Decision-making under uncertainty, especially in complex or controversial situations.
• •Presentation and public speaking, including preparing educational or informational materials.

Abilities

• •Act on behalf of executive leadership and represent the organization in high-level discussions.
• •Manage multiple teams and projects simultaneously across diverse technical domains.
• •Align IT initiatives with business goals and ensure delivery of value-added services.
• •Forecast and plan for future technology needs, including staffing and infrastructure.
• •Develop and enforce standards and best practices across application teams.
• •Lead innovation and modernization efforts in application development and support.
• •Navigate political and organizational dynamics to achieve consensus and drive results.

MINIMUM QUALIFICATIONS:

Seven (7) years of progressively responsible experience in application system analysis and/or programming including a minimum of one (1) year in a working supervisor role -OR- a Bachelor’s Degree and three (3) years of progressively responsible experience in application system analysis including a minimum of one (1) year in a working supervisor role -OR- a Master’s Degree and one (1) year of progressively responsible experience in application systems analysis in a working supervisor role.

Special preference will be given to individuals who have experience in:

• •Developing applications within the Systems Development Lifecycle framework
• •Technology Oversight of vendors and their applications.

APPLICATION INSTRUCTIONS:

Please submit a cover letter along with a current resume and three (3) professional references.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION: For more information or questions specific to the position, please contact: recruiting.ggsc@maine.gov

The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

Work-Life Bal