Quality Assurance Engineer – Service Desk and Processes

The Quality Assurance Engineer is responsible for supporting issue resolution, running engineering processes and improving engineering processes (with oversight from experienced Quality Assurance Engineers and the Quality Lead).

Key Responsibilities

Supporting Issue Resolution

Triage and deal with issues from both service desks and urgent customer support requests.

Resolve issues using the available technical documentation and, in time, built up knowledge of the system

Work with subject matter experts for a quick resolution for engineering quality issues and proactively identify the root cause

Run and improve Processes

Support the efficient running of Engineering processes at Windracers

Support experienced Quality Assurance Engineers and the Quality Lead to spot inefficiencies in existing processes and implement improvements

Write new engineering processes with the help of the Quality Lead

Skills & Experience

Strong background in STEM, logical reasoning and general engineering principles, preferably with a specialisation in aeronautical engineering

Native IT skills sufficient to master the tools in use and assist others with their use

Jira experience desirable or a keen willingness to learn process automation

Great attention to detail and a passion for a high-quality product

Excellent verbal and written communication skills

Good understanding of business needs and the ability to focus on the issues that matter to the customer

Right to work within the UK

Willingness to undertake a BPSS

Other The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the company. The job description may be reviewed on an ongoing basis in accordance with the changing needs of the organisation