Jobgether
Real Time Analyst - Americas
Canada
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- Seniority
- Mid level
- Country
- CA
- Work mode
- On-site / unstated
- First seen by hirly
- 21 Sept 2026
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the posting
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Real Time Analyst - Americas based in Canada.
- This role will own scheduling and real-time coverage management for a global Support organization.
- You’ll translate workforce plans and forecasts into practical schedules that balance service levels, skills, time zones, and team flexibility.
- Throughout each day, you’ll monitor live performance and make thoughtful adjustments as volumes and priorities change.
- You’ll identify emerging risks, support SLA attainment, and coordinate responses to unexpected events such as volume spikes or absences.
- The role combines real-time analysis, scheduling expertise, data interpretation, and close collaboration with Support leadership.
- You’ll also help shape scalable, human-centered workforce practices within a growing WFM function.
- This is an opportunity to influence how a technical, experienced Support team operates while keeping customer experience at the center.
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