Receptionist

POSITION OVERVIEW

Title : Business Office Manager

Company: Great Nurse Home Care

Work Location: Burbank, CA

Reports to: Vice President – Care Operations

Location: Burbank, CA

ABOUT FRESNO GUEST HOMES

Fresno Guest Homes is a leading provider of affordable, boutique-style residential assisted living services in Fresno, CA that specializes in offering a coordinated and integrated system of care to high-acuity older adults with multiple chronic illnesses, including Alzheimer’s and other dementia.

Fresno Guest Homes differentiates itself by providing complex care and medical services coordination in a home-like environment, communicating effectively, and making resident and family satisfaction its top priority.

POSITION SUMMARY

The Business Office Manager plays a vital administrative and operational role in supporting the delivery of Home Health (HH) and Hospice services. This position ensures accurate intake processing, document organization, scheduling, compliance, and efficient use of the Axxess platform. It also supports agency regulatory requirements and facilitates communication between care teams, physicians, and families.

This is a high-responsibility support position ideal for someone with excellent organizational skills, strong familiarity with electronic health platforms, and a working knowledge of home health and hospice operations.

KEY RESPONSIBILITIES

Admissions & Intake

Process and input referrals; prepare admission packets and facility folders

Schedule visits and distribute intake paperwork and updates to RN staff

Upload and manage documents (POCs, RXs, labs) in Axxess

Axxess & Document Management

Oversee therapy schedules, physician/vendor setup, and NOA submissions

Log signed orders, generate reports, and manage QA submissions to IQIES

Compliance & Agency Operations

Maintain required logs, dispose/order supplies, and manage quarterly meetings

Support audits, in-services, and agency evaluations; coordinate IDG meetings

Discharges

Notify families of discharges, prepare required forms, and retrieve facility folders

QUALIFICATIONS

Bachelor Degree - Health Administration (or Healthcare Management)

2-3 years of administrative or healthcare operations experience, HH/Hospice preferred

Proficiency with Axxess or similar EHR systems

Strong organization, communication, and attention to detail

Work Environment & What We Offer:

Work is conducted at both a typical office environment and on-site at assigned facilities, engaging with residents, families, and staff.

Competitive wages and a comprehensive benefits package including Health Insurance (Medical, Dental, and Vision), Paid Sick Leave, and a 401k & Deferred Profit-Sharing Plan

Opportunities for ongoing professional development and career growth.

A dynamic, supportive, and collaborative work environment.