WANNAMO MARKETING PRIVATE LIMITED
Regional Dealer Manager
Gurgaon
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hirly's read of this role
- Seniority
- Lead / management
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 23 Sept 2026
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the posting
Job Description – Dealer Success Manager
Job Title:
Dealer Success Manager
Location:
North, East, West, South Region
Work Mode:
Work from Regional Office / Dealer Location
Experience Required:
3 to 5 years
Job Summary:
We are seeking a highly driven and dynamic Dealer Success Manager to partner with
our clients Auto dealers to ensure the successful implementation, adoption, and usage of
our tools and ecosystem. This is a field-focused role requiring frequent travel to dealer
locations, working closely with them to drive operational excellence, resolve pain points,
and enable long-term success.
Key Responsibilities:
Visit clients Auto dealerships regularly to train dealer staff on SI tools and digital
platforms.
Be the go-to point of contact for dealers for all ecosystem-related queries, training
needs, and tool usage issues.
Provide hands-on guidance, demonstrations, and refreshers to ensure tool
adoption and effective usage at the dealership level.
Understand on-ground challenges faced by dealers, capture their feedback, and
escalate issues appropriately.
Raise detailed tickets and work closely with the central SI team at Head Office for
timely resolution of dealer concerns.
Take briefs and inputs from dealers on improvements, pain points, or feature
requests related to SI tools.
Monitor dealer engagement, track usage metrics, and drive consistent
improvements in digital enablement.
Ensure a smooth onboarding experience for new dealers or staff on the SI tools
and overall ecosystem.
Prepare reports and feedback summaries post visits and follow up on pending
resolutions.
Requirements:
Experience: Minimum 3–5 years in a dealer-facing role within a 4-wheeler
automotive brand (OEM or Tier 1 preferred).
Education: MBA / Bachelor's degree (preferred in Business, Engineering, or
related field).
Strong understanding of dealership operations, including sales, service, CRM, and
digital tools.
Excellent communication, interpersonal, and training skills.
Strong problem-solving attitude with a proactive, hands-on approach.
Willingness to travel extensively (up to 80% of the time) across assigned
territories.
Ability to work independently, manage time effectively, and build trust-based
relationships with dealer teams.
Preferred Traits:
Energetic and self-motivated with a customer-first mindset.
Tech-savvy with experience in digital adoption and tool training.
Adaptable and solution-oriented under pressure.
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