Regional Director, AIC Operations

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

See your work in a new light.

At LUX Infusion , we’re reimagining infusion care as something more human, more supportive, and more connected. We lead with compassion and clarity - helping patients feel confident in moments that matter, while giving providers and partners the trust and insight they need to deliver better outcomes.

We’re looking for a Regional Director, AIC Operations who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day.

Why This Role Matters

• The Regional Director, AIC Operations provides strategic leadership, operational oversight, and financial accountability across multiple ambulatory infusion center (AIC) locations. This role is responsible for driving operational performance, improving site profitability, optimizing resource utilization, and ensuring regulatory compliance across a multi-site infusion network.
• The Regional Director partners closely with clinical leadership, finance, revenue cycle, intake, pharmacy, scheduling, and business development teams to execute scalable operational strategies that improve patient access, treatment growth, operational efficiency, and margin performance. This role combines remote operational management with routine on-site leadership presence to support branch performance, workforce engagement, and expansion readiness.

What You’ll Do

Responsibilities include:

Essential Functions & Responsibilities

The responsibilities listed below are representative of the essential functions of the role and may evolve based on business needs.

Core Responsibilities

Provide strategic and operational leadership across multiple ambulatory infusion center locations within an assigned region

Drive operational performance, scalability, and consistency across a multi-site infusion network

Support growth initiatives through operational readiness, workforce planning, and performance optimization

Operational Responsibilities

• •Oversee daily operations across multiple infusion branch locations utilizing a hybrid leadership
• model combining remote management and routine on-site visits

Drive performance against key operational metrics, including:

Treatment volume growth

Referral conversion rates

Chair utilization

Site profitability and margin performance

Labor productivity

Inventory accuracy

Scheduling efficiency

Patient satisfaction scores

• •Analyze operational dashboards, financial reports, and KPI trends to identify opportunities for
• revenue growth, expense reduction, and workflow optimization
• •Lead operational performance improvement initiatives to increase throughput, scalability, and
• margin performance
• •Develop and implement standardized operational workflows to improve consistency,
• efficiency, and quality outcomes
• •Support operational planning, staffing, and readiness for new branch openings, acquisitions,
• and integration initiatives

Leadership Responsibilities

• •Lead and support a distributed, multi-site operations team across remote and on-site infusion
• environments

Conduct performance reviews, leadership rounding, and operational coaching sessions

• •Foster a culture of accountability, operational excellence, collaboration, and patient-centered
• care.

Support hiring, onboarding, succession planning, and talent development across the region

Partner with site leaders to establish measurable goals and performance expectations

Financial & Business Management Responsibilities

• •Maintain accountability for regional operational and financial performance, including revenue
• growth, gross profit, labor utilization, and operating expense control

Bring thoughtfulness, reliability, and follow‑through to your work

Identify and implement better ways to serve patients, providers, and teammates

Monitor site-level P&Ls, budget adherence, and operational spend

Partner with finance and revenue cycle teams to improve reimbursement performance, reduce denials, and optimize collections

Identify opportunities to improve chair utilization, scheduling efficiency, referral pull-through, and infusion capacity

Utilize financial and operational data to support forecasting, staffing models, and strategic growth planning

Drive initiatives that improve EBITDA contribution and long-term site scalability

Support inventory optimization efforts, including medication reconciliation, waste reduction, purchasing oversight, and supply chain coordination

Compliance & Quality Responsibilities

Ensure compliance with federal, state, accreditation, and organizational requirements related to infusion services, medication handling, and patient safety

Partner with clinical leadership to maintain alignment with USP standards and infusion best practices

Conduct operational audits, safety reviews, and compliance assessments during site visits

Implement and monitor corrective action plans as needed

Maintain readiness for accreditation surveys, regulatory inspections, and internal audits

Ensure operational processes support safe medication storage, handling, documentation, and inventory management

Cross-Functional Collaboration

Partner with nursing leadership, intake, reimbursement, pharmacy, compliance, finance, HR, scheduling, and quality teams

Collaborate on patient access workflows, clinical coordination, revenue cycle initiatives, and operational improvements

Serve as the primary operational escalation point for issues impacting patient care, workflow efficiency, staffing, or branch performance

Support business development and provider relationship initiatives contributing to referral growth and regional expansion

Strategic Planning & Growth

Lead operational preparation and integration for new branch openings, acquisitions, and regional expansions

Identify opportunities to enhance operational efficiency, patient access, and infusion service capabilities

Support implementation of scalable infrastructure, reporting tools, and standardized workflows across a growing network

Evaluate operational technologies and process improvement initiatives that support sustained growth

Additional Duties

Perform other related duties as assigned

Required Qualifications

Bachelor’s degree in business, Healthcare Administration, Operations, or related field—or equivalent operational leadership experience

Operational leadership experience in healthcare, infusion services, ambulatory care, specialty pharmacy, or multi-site healthcare operations

Demonstrated experience managing operational metrics, financial performance, and multi-site accountability

Strong understanding of healthcare operations, compliance standards, staffing models, and performance management

Experience leading distributed or hybrid teams

Strong analytical, financial, and operational problem-solving skills

Ability and willingness to travel routinely to infusion branch locations.

Preferred Qualifications

Experience in ambulatory infusion, specialty pharmacy, or similar patient-service healthcare environments

Experience supporting de novo site launches, acquisitions, or operational integrations

Knowledge of infusion reimbursement models, margin drivers, and revenue cycle workflows

Experience with KPI dashboards, analytics, and performan