Remote Receptionist

Bilgewater Group is a Chicago-based diversified services company founded in 2003. We operate across two core divisions: food service and care.

Our food service division manages a network of quick-service and counter-service locations across the greater Chicagoland area, serving thousands of customers every day at high-traffic venues, including commercial districts, transit hubs, and retail centers.

ABOUT THE ROLE

We are looking for a Remote Receptionist to serve as a first point of contact for customers, visitors, and internal teams. You will handle incoming calls and messages, provide basic information, route requests to the appropriate team, and support day-to-day administrative tasks.

WHAT YOU WILL DO

Answer incoming calls, messages, and general inquiries

Provide basic information and assistance to customers and other contacts

Direct calls and requests to the appropriate team or location

Schedule appointments and coordinate basic requests

Maintain contact information and administrative records

Follow up on requests when needed

Provide general administrative support to the team

WHAT WE ARE LOOKING FOR

Previous experience in reception, customer service, administration, hospitality, or a similar role

Professional and friendly communication style

Strong organization and attention to detail

Comfortable handling calls, messages, and multiple requests

Basic computer and Microsoft Office or Google Workspace skills

Reliable and comfortable working independently in a remote environment

Reliable internet connection and workspace

Legally authorized to work in the United States

NICE TO HAVE

Previous remote receptionist or virtual receptionist experience

Experience with scheduling or appointment management

Experience in food service, hospitality, retail, or care environments

Bilingual communication skills - English / Spanish

COMPENSATION

$18–$24 per hour , depending on experience and qualifications.

HIRING PROCESS

Application Review → Initial Conversation → Interview → Offer

EQUAL OPPORTUNITY

Bilgewater Group is an equal opportunity employer. We are committed to providing a workplace free from discrimination and value a diverse team with different backgrounds, experiences, and perspectives.

Location: Remote