Renewals Specialist Korea

Job Requisition ID #

26WD100395

Position Overview

The Digital Renewal Representative is responsible for managing multiple customer renewal cycles across a portfolio of regional accounts, ensuring timely and accurate renewals while supporting customer retention and business growth. This role engages directly with customers during renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and Channel Partners to deliver successful renewal outcomes.

The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence while leveraging Customer Relationship Management (CRM) systems and established renewal playbooks.

This role is designed around collaboration and business outcomes. While flexibility is important, the team primarily operates from the office to enable faster skill development, stronger collaboration, and improved enterprise outcomes.

This role follows a Monday to Friday schedule, with an expectation of working from the office four days per week.

Responsibilities

Execute end-to-end renewal activities while streamlining workflows and minimizing manual intervention

Successfully close customer renewals to protect and retain the existing customer base while ensuring accuracy and timely execution

Identify and close seat expansion opportunities during the renewal process using established sales plays

Monitor account auto-renewal status and proactively engage customers when auto-renewals are disabled to reduce churn risk

Work directly with customer procurement teams to complete renewal transactions efficiently

Maintain accurate sales forecasts and pipeline visibility using Customer Relationship Management (CRM) and renewal management tools

Collaborate with Account Executives on larger cross-sell and expansion opportunities

Partner with Customer Success Managers to support customer retention, adoption, and post-sales engagement activities when required

Provide light-touch support to authorized Channel Partners

Share insights on churn risks, renewal blockers, and missed upsell opportunities with internal stakeholders

Gather and communicate customer feedback related to products, packaging, and the overall renewal experience

Minimum Qualifications

3–5 years of experience in inside sales, renewals, account management, or customer-facing sales roles

Experience successfully closing customer renewals or sales opportunities, including customer engagement and follow-up

Proven ability to manage multiple renewal cycles and competing priorities simultaneously

Strong organizational and time management skills

Experience using Customer Relationship Management (CRM) or renewal management systems

Strong written and verbal communication skills

Customer-focused mindset with the ability to understand customer needs and deliver effective solutions

Bachelor's degree or equivalent professional experience

Preferred Qualifications

Experience in a software, Software as a Service (SaaS), or technology sales environment

Experience supporting subscription-based or renewal-driven business models

Experience identifying and closing seat expansion or upsell opportunities during customer renewals

Familiarity working with procurement teams and contract-based renewal processes

Experience collaborating with Account Executives, Customer Success teams, and Channel Partners

Ability to identify churn risks and recommend proactive customer retention strategies

Experience working in a fast-paced, metrics-driven sales environment

The Ideal Candidate

The ideal candidate is a customer-focused sales professional who combines strong relationship management, organizational skills, and commercial acumen to deliver successful renewal outcomes while driving customer retention and growth

Demonstrates a strong understanding of customer renewal processes and applies best practices to deliver consistent business outcomes

Builds trusted relationships with customers and internal stakeholders to drive retention and long-term customer success

Uses sound judgment and data-driven insights to identify churn risks, expansion opportunities, and appropriate customer solutions

Balances multiple priorities effectively while maintaining accuracy, attention to detail, and high-quality execution

Communicates confidently and professionally with customers, procurement teams, Account Executives, Customer Success Managers, and Channel Partners

Takes ownership of assigned renewal opportunities and consistently delivers reliable results with minimal supervision

Demonstrates accountability by proactively managing risks, following through on commitments, and maintaining accurate forecasts

Continuously looks for opportunities to improve processes, customer experiences, and operational efficiency

Thrives in a collaborative, fast-paced environment while contributing to team success and shared business goals

Demonstrates curiosity, resilience, and a commitment to continuous learning and professional growth

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

• Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
• Belonging
• We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

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