Rental Agent

We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive.

Join our team and let's grow together!

Join our team at Courtesy Garage Limited and become part of a dynamic and customer-focused automotive organization. As one of Barbados' leading automotive companies, we proudly represent globally recognized vehicle brands while providing exceptional sales, service, parts, and vehicle rental solutions to our customers.

We are seeking a highly motivated, customer-oriented, and results-driven Rental Agent to join our Rentals Team. This position reports directly to the Rental Supervisor/Manager and plays a key role in delivering outstanding customer service while maximizing vehicle rental opportunities.

Core Objective of the Role

The Rental Agent is responsible for assisting customers throughout the vehicle rental process, from reservation and vehicle handover to return and final billing. The successful candidate will ensure a seamless customer experience while maintaining high standards of professionalism, efficiency, and accuracy.

Core Responsibilities

Customer Service & Rental Operations

· Assist customers with vehicle rental inquiries, reservations, and bookings.

· Explain rental policies, rates, insurance coverage, and terms and conditions.

· Process rental agreements accurately and efficiently.

· Conduct vehicle inspections during pickup and return, documenting vehicle condition.

· Ensure vehicles are clean, roadworthy, and ready for customer use.

· Handle customer concerns and resolve issues professionally and promptly.

· Promote additional products and services to enhance the customer experience.

Fleet Coordination

· Coordinate vehicle availability to maximize fleet utilization.

· Monitor vehicle movements and maintain accurate rental records.

· Report vehicle damages, maintenance requirements, or operational issues promptly.

· Liaise with service and maintenance teams to ensure vehicles remain in optimal condition.

· Assist in coordinating vehicle deliveries and collections when required.

Sales & Business Development

· Identify opportunities to increase rental revenue through upselling and cross-selling.

· Build and maintain positive relationships with individual and corporate customers.

· Follow up on inquiries and reservations to achieve rental targets.

· Support marketing initiatives and promotional campaigns aimed at growing the rental business.

Administrative & Financial Responsibilities

· Process customer payments and prepare daily cash and transaction reports.

· Maintain accurate customer records and rental documentation.

· Ensure compliance with company policies, rental procedures, and insurance requirements.

· Prepare periodic operational and performance reports as required.

· Assist with inventory and fleet-related administrative duties.

Qualifications

· Associate Degree or Certificate in Business Administration, Customer Service, Hospitality, or a related field.

· Minimum of two (2) years' experience in customer service, sales, vehicle rental operations, or a similar role.

· Valid driver's license with a clean driving record.

· Proficiency in Microsoft Office applications.

· Experience using rental management software would be an asset.

Preferred Skills & Attributes

· Excellent customer service and interpersonal skills.

· Strong communication and negotiation abilities.

· Detail-oriented with excellent organizational skills.

· Ability to multitask and work effectively in a fast-paced environment.

· Strong problem-solving and conflict resolution skills.

· Professional appearance and positive attitude.

· Ability to work flexible hours, including weekends and public holidays when required.

· Team player with a customer-first mindset.

What We Offer

· Competitive compensation package.

· Opportunities for professional development and career growth.

· A supportive and collaborative work environment.

· The opportunity to work within a respected automotive organization.

· Exposure to a dynamic and customer-focused industry.

Benefits

An attractive remuneration and benefits package is being offered commensurate with the successful candidate's qualifications and experience. Benefits include participation in medical insurance, pension, life insurance, paid vacation, training and development opportunities, and employee wellness initiatives.