Reservations Assistant Manager

Job Description

Reservations Assistant Manager - Rhythm Rides

Location : Niseko

Dates: Starting from 1st October 2026 - 31 March 2027

Position Type: Seasonal Fixed Term Hourly Position, hours variable depending on business, between 30 and 40 hours per week

Reports to : Reservations Manager

Direct Reports: Reservations Assistants

Scope: Lesson & Guiding reservations Niseko, Hakuba & Furano

Position Type: Seasonal Salaried Fixed Term

Wages: Hourly: From ¥2,650 per hour to ¥3,150 per hour

Please note that the actual amount will vary depending on the actual number of working days, hours, and shift conditions.

Travel Allowance ¥100,000 reimbursed on actual flight cost

About us:

Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.

The Role:

The Rides Reservations Assistant Manager supports the Reservations Manager across all pre-booking sales, reservations, and scheduling for Rhythm Rides, across every resort. This role is hands-on with day-to-day execution - processing bookings, supporting group travel, and helping prepare the daily run handover - while leading and mentoring the wider Reservations team.

The Assistant Manager steps in for the Reservations Manager as needed and plays a key role in keeping pre-booking operations accurate, efficient, and guest-ready.

Key Responsibilities and Duties:

Leadership & Team Support

Lead, train, and mentor Reservations team members day-to-day.

Support rostering and approve timesheets based on business demand.

Take on responsibility for the Reservations department on the Reservations Manager's days off.

Foster a solution-driven, detail-oriented, guest-focused culture.

Reservations Operations

Process and manage pre-bookings across all resorts, ensuring accuracy and prompt turnaround.

Match guests with the correct instructor, guide, or product ahead of arrival.

Support scheduling and instructor/guide allocation

Prepare the daily handover to Guest Services.

Maintain strong knowledge of products, packages, and pricing across all resorts.

Ensure enquiry, booking, and scheduling standards are consistently applied, including for backcountry pre-bookings.

Collaborate with the sales team to nurture and grow relationships with our agent partners.

Sales Plan & Financial Awareness

Understand the sales plan and financial targets set by leadership for the department, and how day-to-day reservations work contributes to them.

Proactively flag early signs of concern - booking pace, conversion, capacity gaps - to the Reservations Manager rather than waiting for it to show up in the numbers.

Identify opportunities to improve performance against plan and bring these forward to the Reservations Manager.

Group Travel Support

Support the Reservations Manager on group travel bookings - processing bookings, coordinating partner communications, and preparing for guest arrivals.

Assist with accurate and timely partner billing and third-party invoicing.

Reporting & Administration

Support the preparation of sales, bookings, and forecast reports.

Monitor sales performance against forecast, flagging variances to the Reservations Manager.

Maintain accurate records of transactions, bookings, and guest feedback.

What you need to succeed:

Strong leadership and problem-solving abilities.

Excellent organisational and time-management skills.

Superior customer service and complaint resolution skills.

Attention to detail and a process-driven mindset.

Proficiency with booking software and administrative systems.

Passion for the mountains and for delivering exceptional guest experiences.

Adaptability in a fast-paced, seasonal environment.

The Perks and Benefits:

As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:

Live, Work, and Play in Paradise : Immerse yourself in one of the world’s top mountain resorts.

Work with a Legendary Crew : Join a team that’s passionate, fun-loving, and deeply connected to the industry.

Subsidized Staff Accommodation : Affordable housing options and housing assistance to help you settle in.

Epic Social Scene : From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.

Wellness and Lifestyle Benefits : Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.

At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is.