Resident Services Coordinator - Riata

* National Apartment Association's Top Employer of 2023 - 2024 - 2025 *

The Olympus Property Difference

Compassion plays a part in everything we do, in every interaction, at every level. Kind acts for our residents. Respect for our employees. Courtesy for our partners.

We pride ourselves on being #OlympusProud, and to us, culture is everything. Each of our team members contributes to continued success and is dedicated to ensuring we surpass every expectation so that we can commit to providing opportunities for growth, rewards, and recognition.

The Resident Services Coordinator supports an exceptional resident experience by overseeing a variety of service-focused responsibilities, including resident satisfaction initiatives, package management, guest suite coordination, and lease renewals.

This role serves as a welcoming presence within the community, consistently providing professional, friendly service to residents and guests.

Your Purpose & General Responsibilities:

Embody the Olympus Property Core Values:

Customer Care

Teamwork

Trust

Family

Fun

Deliver outstanding customer service to residents, prospective residents, and visitors.

Address resident questions, concerns, and complaints promptly and professionally.

Connect residents with appropriate resources and community services.

Provide personalized concierge-style assistance, such as coordinating transportation, recommending local attractions, arranging restaurant reservations, and offering community insights.

Collaborate with the Resident Services Manager to develop ideas that enhance resident satisfaction and engagement.

Manage guest suite reservations and ensure accommodations are prepared and ready for visitors.

Oversee the full lease renewal process and prepare monthly renewal status reports for the Resident Services Manager.

Maintain compliance with Fair Housing regulations in all interactions.

Proactively engage with residents throughout their lease terms and coordinate renewal efforts for each expiring lease.

Maintain dependable attendance and punctuality.

Essential Needs for Riata:

Experience in event planning, hospitality, multifamily, marketing, or a similar customer-facing role

At least two years of experience in multi-family housing or hospitality preferred.

Strong commitment to delivering exceptional service while maintaining a professional appearance.

Excellent verbal and written communication skills.

Outstanding interpersonal skills and the ability to collaborate effectively within a team environment.

Strong organizational and time management abilities.

Ability to stand for extended periods (up to eight hours) and work evenings and weekends as needed.

Customer Service, patience, good attitude, positivity

Weekends required

Team player

Independently plan and execute resident events for a large apartment community

Organized, dependable, comfortable communicating with residents and vendors

Comfortable working some evenings

Basic social media/marketing skills

Benefits & Perks:

Medical, Dental, & Vision Coverage

Educational Assistance & Tuition Reimbursement*

Pet Insurance

401(k) with Employer Matching*

Short-term & Long-term Disability

Critical Illness & Accidental Injury Coverage

Life & AD&D Insurance

Paid-Time Off Program

Apartment Rental Allowance

Sabbatical

Career Pathing

Team Building & Annual Events

Opportunities for Growth

Fun “Culture Days”!

What’s AWESOME about Olympus?

Well - ask our employees! Based on our employees' welcome feedback, we continue to create and see a trustworthy, family-oriented, fun environment unfold in our communities nationwide. Over the years, Olympus has cultivated an employee culture that promotes collaboration where ideas are openly shared and employees are happy to be engaged. We are proud to demonstrate that our onsite teams, our home-office teams, and our owner-operators are all ONE big team!

Initial pay range (based on location, experience, etc.): $18.00 - $22.00/per hour

Olympus Property is an equal opportunity employer.

INDTX