Getwingapp
Resolution Specialist Team Leader
Metro Manila
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- Seniority
- Mid level
- Country
- PH
- Work mode
- On-site / unstated
- First seen by hirly
- 21 Sept 2026
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the posting
The Resolution Specialist Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.
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