Retail Manager

Organization Overview:

The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.

Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.

The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.

• Job Title: Retail Manager
• Department: ICE - FLA Teamshop
• Reports To: Retail Director
• FLSA: Exempt
• Employment Type: Full-Time
• Location: Panther's IceDen, Coral Springs, FL

Position Summary

The Retail Manager is responsible for leading all aspects of a high-volume retail operation at Panthers Ice Den. This role requires a hands-on retail professional with deep expertise in store management, merchandising, buying, inventory control, and team leadership. The ideal candidate will drive revenue, elevate the customer experience, and ensure operational excellence while supporting the Florida Panthers brand.

Key Responsibilities

Oversee daily store operations, including sales performance, merchandising, inventory, and customer service

Manage the full merchandise lifecycle: buying, vendor relationships, product selection, and inventory planning

Develop and execute budgets, monitor financial performance, and implement corrective actions as needed

Lead, train, and develop retail staff; recruit and build a high-performing team

Maintain optimal inventory levels through sales analysis, allocation, and replenishment strategies

Partner with vendors and internal teams to ensure product quality, timely delivery, and strong assortments

Create visually compelling, brand-aligned merchandising displays that enhance the shopping experience

Ensure accuracy across purchase orders, reporting, and inventory systems

Drive compliance with loss prevention, safety, and cash-handling procedures

Deliver exceptional customer service and resolve issues professionally

Collaborate across departments and support special projects as needed

Travel between Panthers Ice Den, War Memorial, and Amerant Bank Arena as required

Qualifications

Bachelor’s degree in Business, Merchandising, or related field

7+ years of retail experience, including store management, buying, and planning

3+ years in a leadership role within a sports or entertainment retail environment

Proven ability to manage all facets of a retail store operation

Hockey and Figure equipment expertise preferred

Skills & Expertise

Strong knowledge of retail operations, inventory management, and merchandising strategy

Experience with Retail Pro POS or similar system

Familiarity with hockey and figure skating equipment and fitting

Demonstrated leadership with the ability to train, motivate, and develop teams

Highly organized with strong project management and multitasking abilities

Financial acumen with experience managing budgets and driving profitability

Excellent communication and relationship-building skills

Proficient in Microsoft Office; adaptable to new systems

Customer-focused with a proactive, solutions-oriented mindset

Ability to work in a fast-paced environment with flexible hours, including nights, weekends, and holidays

Capable of lifting up to 50 lbs

• Position Type/Expected Hours of Work:
• This is a full-time exempt position. Must be able to work flexible hours including nights, weekends, and occassional holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.