Retail Shift Supervisor - Cash/Customer Service Department

Summary:

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities:

• •Provide supervision and leadership to the team members of the department, in partnership with the manager
• •Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
• •Foster the growth and development of team members by training various standard operating procedures and processes
• •Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
• •Perform administrative tasks related to their assigned department
• •Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
• •Promote company programs to team members and customers
• •Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• •Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• •Assist in other areas of the store when business needs dictate

Qualifications:

• •Two or more years of supervisory experience in a sales or service environment is preferred
• •Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
• •High school diploma or equivalent is preferred
• •Ability to evaluate customers’ needs and make recommendations based on needs
• •Ability to provide superior customer service and exceed customer’s expectations
• •Ability to use good judgment and logic
• •Experience in a related field or outdoor lifestyle
• •Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon re quest during the assessment and selection process.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement opportunities

Bass Pro Cares Fund

Bass Pro Shops