Retention Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Retention Specialist based in the United States.

• This role is focused on protecting customer relationships and recurring revenue by turning high-risk accounts into successful, long-term partnerships.
• You will work directly with high-value customers who are considering cancellation, uncovering the root causes behind their concerns and developing practical solutions.
• The position combines customer retention, account management, escalation handling, and cross-functional problem-solving.
• You will also help Customer Success Managers strengthen their ability to identify and address churn risks before they become critical.
• Your insights will contribute to the development of retention playbooks, processes, and broader customer experience improvements.
• Working in a fast-paced, low-bureaucracy environment, you will have significant ownership and visibility across the organization.
• This is an opportunity to make a measurable impact on customer satisfaction, account expansion, and sustainable revenue growth.