Revenue Operations Manager

What’s Shade?

Shade is scaling fast. In 18 months, we've built the combined technology of FrameIO (acquired by Adobe for $1.275B) and LucidLink ($40M ARR), layered with proprietary AI for visual search and video labeling. We process thousands of hours of video per day, powering end-to-end workflows for major customers across post-production, creative agencies, sports, and internal media teams—including Clay, Related, Grüns, HelloFresh, and Webflow. We're growing 150% QoQ with 120% NRR.

Backed by Khosla Ventures, General Catalyst, Contrary, and Bling.

What's next

We're building the platform creative teams actually need. We're not here to generate AI slop—we're eliminating the tedious parts of creative work: waiting for downloads, manually tagging files, sorting archives, license verification. Because we operate at the file system level, we're positioned as critical infrastructure for how creative teams store, access, and leverage their media. That foundation unlocks endless possibility.

Takeaway

We're laying the tracks as we drive the train. You’re getting in on the ground floor of the next Cursor or Figma.

About The Role

We're looking to fill a Revenue Operations role to join our NYC office and build the operational backbone that powers Shade's growth. This is an exciting opportunity for someone analytical and process-oriented who thrives in ambiguity. You'll turn messy data into actionable insights, design scalable workflows, and directly impact how we acquire, convert, and retain customers across the M&E industry.

What You'll Do

CRM & Operations

Own HubSpot CRM configuration, workflows, and data quality

Build multi-touch attribution models for marketing, events, and outbound touchpoints

Design and implement operational workflows using Zapier and automation tools

Evaluate, integrate, and drive adoption of GTM tools (Gong, Vitally, etc.)

Create sales enablement collateral, battle cards, and process documentation

Analytics & Forecasting

Build GTM dashboards and forecasting models using SQL and BI tools

Write and optimize SQL queries to extract, transform, and analyze data from multiple sources

Develop sales forecasting models and lead scoring systems

Perform deep-dive analyses to uncover insights and drive company-wide optimization

Territory and Quota Alignment

GTM Support

Support Sales, Marketing, and CS teams with tooling, reporting, and operational infrastructure

Partner with leadership to translate data insights into strategic recommendations

Present actionable recommendations to help GTM teams maximize impact

Skills and Experience You'll Need

3+ years in Revenue or Sales Operations, Business Operations, Analytics, Investment Banking, Consulting or within a fast-paced startup environment

Strong HubSpot, Salesforce experience (pipelines, workflows, reporting)

SQL proficiency and experience with BI tools

Workflow automation experience (Zapier or similar)

Track record working cross-functionally with GTM teams

Self-starter with strong communication skills

Bonus: Attribution modeling, forecasting experience, B2B SaaS background

Experience working in Hubspot (preferred)

Nice to Haves

M&E or creative software industry experience

Python/R for analytics

How we work

Our team is flexible, works quickly, and is always interested in new technologies and ideas to accelerate development and improve our processes. We value scrappiness, curiosity, and a customer-first mentality. We move fast, make data-driven decisions, and aren't afraid to experiment and iterate.

What we offer

When we hire we like to keep those hires. Because of this we offer benefits on top of salary + equity:

Free lunch ( Free dinner ( Fully covered health insurance including dental and vision (including dependents)

401k with % match

Unlimited PTO

Lifetime gym membership

Commuter benefit for subway

Creativity happens in person