Room Service Operator, 40 hours, Mixed Shift

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Exemption Status:

Non-Exempt

Hiring Range:

$19.15 - $34.28 (based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Monday through Friday, Weekends - Every Other Weekend

Scheduled Hours:

6:15am-2:45pm, 10:30am-6:30pm

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 5030 Food Services Kitchen

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Act as a liaison to food service for the patient, family, and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order using HealthTouch. To assure patients are fed within 45 minutes of ordering the meal.

Major Responsibilities:

• 1. Communicates on the telephone in an efficient, pleasant, and respectful manner, even during periods of high call volume, to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the HealthTouch system. A call center operator’s average call time will range between 1 ½ - 2 minutes.
• 2. Reviews therapeutic diet orders and modify the patient’s order to meet the diet order parameters while attempting to honor the patient’s request and be aesthetically pleasing. This includes nourishments, supplements, and tube feeding.
• 3. Speaks with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible, find a satisfactory substitution. To ensure a nutritionally balanced meal that meets the dietary restrictions of the patient’s diet order.
• 4. Communicate on the phone to patients, staff, and guests according to department scripting policy and procedures.
• 5. Communicates patient diet order issues to the Supervisor or clinical dietitian when policy mandates.

All responsibilities are essential job functions.

I. Position Qualifications:

License/Certification/Education:

Required:

• Preferred:
• 1. High school education or equivalent.
• 2. Previous experience in a healthcare setting.
• 3. Knowledge of specialized diets and menus.
• 4. Bilingual.

Experience/Skills:

• Required:
• 1. Previous customer service and/or call center experience.
• 2. Knowledge and ability to utilize personal computers or data terminals to record, verify and retrieve standard information.
• 3. Ability to read, write, speak, and communicate in English.
• 4. Ability to follow and give oral and written instructions.
• 5. Ability to communicate with patients, hospital personnel, and co-workers.

• Preferred:
• 1. Previous related experience to be familiar with basic nutrition and food service operations, functions, and procedures.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.