Safety & Stabilization (Youth Crisis Shelter) Manager

Safety & Stabilization Services Manager

• Employment Type: Full-Time
• Positions available: 1

One available position is Sunday to Thursday 1pm–9:30pm

This position is onsite 40 hours per week. The schedule requires some flexibility to support a 24/7 program environment.

Location: 9310-82 Avenue, Edmonton AB

Salary Range: $70,000 to $72,000 per year

What We Do

YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15–24.

We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness.

We are committed to advancing equity, diversity, and inclusion, and to cultivating an environment where all individuals feel respected, valued, and supported. YESS is an equal opportunity employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit.

What You Will Do

The Safety & Stabilization Manager is responsible for the day-to-day leadership, staff management, and operational excellence of YESS’ Safety and Stabilization programs. This role ensures that all services are delivered safely, consistently, and at a high standard, providing youth with immediate stability, structure, and relationship-based support.

The Manager leads frontline teams through coaching, supervision, scheduling, and performance management while maintaining strong oversight of service delivery, crisis response, and program quality. This role is highly operational, embedded in daily service delivery, and accountable for ensuring staff are supported, services are consistent, and youth experience safe, high-quality care.

Key Responsibilities

Staff Leadership, Supervision & Coaching (Core Focus)

Provide direct supervision, coaching, and performance management to Team Leads and frontline staff

Set clear expectations for staff performance, accountability, and service standards

Conduct regular one-on-one supervision, performance reviews, and probation evaluations

Provide real-time coaching and support during shifts, including crisis situations

Identify staff training needs and coordinate or deliver targeted training

Support staff well-being, resilience, and professional development

Foster a positive, high-performance, trauma-informed team culture

Scheduling & Workforce Management

Develop and oversee staff schedules to ensure 24/7 coverage and operational stability

Manage staffing levels, shift coverage, and real-time adjustments based on program needs

Approve and monitor overtime, vacation, and leave requests

Implement escalation protocols for staffing shortages

Service Delivery & Operational Excellence

Oversee daily operations of shelter and stabilization services, including:

Intake and admissions

Crisis response and de-escalation

Youth flow and program access

Ensure services are delivered in a consistent, trauma-informed, and relationship-based manner

Maintain a safe, structured, and predictable environment for youth

Monitor service quality across shifts and intervene when standards are not met

Ensure intake processes are completed consistently and aligned with service standards

Oversee quality and flow of youth admissions and initial assessments

Ensure strong coordination with Wellness and Food programs

Quality Assurance & Standards

Ensure adherence to policies, procedures, and accreditation standards (e.g., CARF)

Monitor documentation quality, incident reports, and case notes

Implement continuous improvement strategies to strengthen service delivery

Ensure compliance with safety, privacy (FOIP), and regulatory requirements

Data Collection, Intake Review & Documentation Oversight

Oversee the consistent and accurate collection of program data across all shifts

Ensure all intake forms, assessments, and documentation are completed thoroughly, accurately, and in a timely manner

Review and evaluate intake forms completed by Youth Workers to ensure quality, consistency, and appropriate service planning

Ensure intake data is used to:

Inform immediate service decisions

Support youth safety and stabilization planning

Guide transitions to Wellness and other programs

Monitor documentation standards across staff, including:

Case notes

Incident reports

Daily logs

Provide coaching and feedback to staff to improve documentation quality and accuracy

Track key trends from intake and service data, including:

Volume and acuity of youth

Risk factors and presenting issues

Service utilization patterns

Crisis Management & Safety Oversight

Provide leadership during high-risk situations and critical incidents

Support staff in de-escalation, safety planning, and decision-making

Ensure building safety practices, inspections, and emergency procedures are followed

Monitor incident trends and implement prevention strategies

Team Lead Oversight & Shift Leadership Model

Support and coach Team Leads as primary shift leaders

Ensure Team Leads:

Lead shifts effectively

Manage crisis flow and youth movement

Maintain documentation standards

Act as escalation point for complex situations

Strengthen Team Lead leadership capacity and accountability

Collaboration & Systems Integration

Collaborate with Wellness, Diversion, Transition, and Food Program teams

Ensure smooth transitions for youth between programs

Participate in leadership meetings and organizational planning

Build relationships with internal and external partners as needed

Administration & Reporting

Ensure accurate and timely reporting on program activities, incidents, and outcomes

Contribute to organizational planning, audits, and accreditation processes

Represent YESS professionally with partners and stakeholders

Other Duties as Assigned

Key Outcomes

Consistent, high-quality service delivery across all shifts

Strong staff performance, engagement, and retention

Safe, stable, and structured environment for youth

Reduced incidents and improved crisis response

High compliance with policies, documentation, and standards

Improved coordination across programs

Increased youth stabilization and engagement

Core Competencies & Expectations

Demonstrate integrity by acting with honesty, fairness, respect, and maintaining confidentiality in all interactions

Communicate effectively through active listening, clear messaging, and respectful, transparent dialogue

Deliver results by meeting performance expectations and taking initiative

Provide service excellence with professionalism and compassion

Apply strong problem-solving and judgment

Foster teamwork and value diverse perspectives

Qualifications & Experience

Diploma or degree in Social Work, Child and Youth Care, or related field (or equivalent experience) is an asset

2–5+ years of leadership experience in a youth-serving or high-acuity environment

Experience supervising staff in:

Shelter or housing programs

Crisis environments

Youth or social services

Strong knowledge of:

Trauma-informed care

Crisis intervention and de-escalation

Youth homelessness, mental health, and addictions

Experience with scheduling, staffing models, and workforce coordination

Experience with program delivery, documentation standards, and compliance

What You Bring

Valid First Aid Certificate completed within the last twelve months

Suicide intervention, harm reduction, trauma-informed practice, and crisis intervention training are assets

Clear police clearance (PIC) and Child Intervention (CIRC) check (within six months)

Valid Alberta class 5 or higher