Sales & Admissions Advisor - India

OVERVIEW:

The Sales & Admissions Advisor (India) is a Chennai-based, target-driven individual contributor role responsible for converting inbound parent inquiries into confirmed enrollments for Fueling Brains Academies in Canada, working MST-aligned hours. The role owns the full lead-to-enrollment journey via phone, email, and video consultations, working closely with Canada-based Centre Directors, Marketing, and Billing teams. This role is directly accountable for conversion outcomes and enrollment targets, delivered entirely through remote, virtual family engagement.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Lead & Pipeline Ownership

Own and drive inbound parent leads from first contact through to enrollment confirmation

Maintain accurate, up-to-date lead records in the CRM at every pipeline stage

Ensure timely, structured follow-up on all inquiries in line with defined response-time targets

Proactively re-engage inactive or aging leads to recover at-risk opportunities

Identify barriers to conversion and escalate systemic issues to leadership

Enrollment & Registration Conversion

Guide parents through program selection, registration steps, and required documentation over phone/email/video

Coordinate with Centre Directors on program placement, seat availability, and confirmed start dates

Ensure registration records are complete, accurate, and compliant before handoff to centre operations

Track and report on conversion rate, time-to-enroll, and drop-off points across the funnel

Virtual Family Engagement

Deliver virtual consultations and video tours to address parent questions and showcase programs

Represent the Fueling Brains brand consistently across all remote family touchpoints

Coordinate with on-the-ground Centre Directors when in-person follow-up is needed

Waitlist & Capacity Awareness

Maintain visibility of waitlists and available capacity by centre and program

Match parent demand to available capacity to maximize conversion and space utilization

Flag capacity constraints or growth opportunities to leadership

Marketing Collaboration

Provide feedback to Marketing on lead quality and campaign effectiveness

Align messaging and offers with active promotions, timelines, and eligibility criteria

Reporting

Maintain regular reporting on pipeline activity, conversion rates, and follow-up timelines

Share insights and recommendations with leadership to improve conversion outcomes

REQUIRED SKILLS & QUALIFICATIONS:

Education

Post-secondary education in Business, Sales, Marketing, Communications, or a related field

Equivalent combination of education and relevant experience may be considered

Experience

3+ years of experience in sales, admissions, enrollment, or a customer-facing target-driven role

Demonstrated track record of meeting or exceeding conversion/enrollment targets, ideally in a remote/phone-based setting

Experience using CRM systems to manage a sales or enrollment pipeline

Prior experience supporting North American clients/customers is strongly preferred

Experience in childcare, education, or service-based environments is an asset

Key Skills

Strong persuasive communication and relationship-building skills, in writing and by phone/video

Consultative selling and objection-handling ability in a remote-only context

Target-driven, results-oriented, and comfortable being measured on conversion outcomes

Highly organized with strong follow-through on a high volume of leads

Neutral, clear spoken English with strong cross-cultural communication skills

Ability to collaborate across time zones with Canada-based teams without direct authority

Adaptability in a fast-paced, evolving organizational setting

WORK ENVIRONMENT REQUIREMENTS:

Based in Chennai, India

Working hours fully aligned to Mountain Standard Time (MST) business hours to match Canada centre operations

Reliable high-speed internet and a quiet, professional environment for calls/video consultations

Ability to manage periods of high volume and time-sensitive work, with flexibility during peak enrollment periods

ADDITIONAL REQUIREMENTS:

Ability to maintain confidentiality and handle sensitive family information appropriately

Commitment to delivering a high-quality experience for families and internal stakeholders despite the virtual format

Willingness to take on additional responsibilities as required to support business needs

Alignment with the organization's values, standards, and commitment to excellence in early childhood education