Sales and Education Associate

Sales and Education Associate

Pixi Inc. - Century City, CA

Key Responsibilities:

Boutique Customer Experience:

Driving to meet and exceed daily sales goals.

Providing an exceptional and consistent customer experience.

Maintaining awareness of all store promotions.

Capturing customer emails to grow future business.

Answering all customer inquiries and sharing product information.

Boutique Visual Standards and Operational Excellence:

Assisting with completion of boutique opening and closing checklists.

Maintaining company brand standards by ensuring a neat, clean, and organized sales floor, cash wrap, and back room.

Executing all visual directives and schematics to ensure the floor is set properly and timely.

Remaining conscience of all loss prevention procedures and shrink activities.

Field Sales and Education:

Conducting scheduled in-store selling and education shifts at assigned locations as needed.

Building relationships with store leadership and beauty advisors.

Educating associates on Pixi product benefits, routines, and selling strategies.

Supporting customers alongside store teams to drive conversion and basket growth.

Ensuring merchandising standards, tester hygiene, and signage accuracy.

Capturing and escalating execution issues with clear documentation.

Submitting visit recap with photos and actions within 24 hours.

Participating in a weekly one-on-one touch base call with your manager to review store activity, escalate issues, and align on priorities.

Customer Care:

Assisting and responding to the needs of customers promptly via different and changing platforms.

Providing and maintaining an exceptional and consistent customer service experience.

Maintaining a positive, empathetic, and professional attitude toward customers.

Establishing long-term relationships with customers, offering personalised world-class service and recommendations.

Seamlessly solving customer pain-points and challenges, seeing each interaction as an opportunity to create a lasting customer relationship and build brand loyalty.

Anticipating the future needs of the customer by proactively recommending other products that would make a positive impact in their life.

Retaining a high level of knowledge and familiarity with Pixi and POP products, regimens, prices, product specifications, policies, and more to communicate efficiently to customer resulting in a high customer satisfaction rating.

Diligently tracking and communicating customer issues, waitlists, concerns, and recommendations.

Providing feedback on the efficiency of the customer service process to internal team.

Embodying and articulating Pixi Beauty’s brand values within all customer interactions.

All other responsibilities as assigned.