Sales and Service coordinator (Hybrid)

Position Summary

Responsible for coordinating order processing, invoicing, service activities, customer support, and maintaining accurate ERP/CRM records to ensure smooth business operations and customer satisfaction.

Key Responsibilities

• •Release invoices on the same day of goods delivery.
• •Verify customer orders against quotations and resolve discrepancies promptly.
• •Monitor accounts receivable and support collection activities.
• •Coordinate timely delivery of customer orders and minimize process-related delays.
• •Document and resolve customer and principal complaints in coordination with internal teams.
• •Arrange prequalification and registration of principals and products with customers and government organizations.
• •Process service work orders and coordinate travel, accommodation, visa, and logistics for service engineers.
• •Update service job completion status in ERP/CRM within the specified timeline.
• •Ensure compliance with company procedures and maintain proper documentation.

Requirements

• •Bachelor's degree in any discipline.
• •Experience - 0 to 3 years
• •Knowledge of ERP and CRM systems.
• •Good communication, coordination, and organizational skills.