Sales Assistant (Seasonal)

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

• MAIN PURPOSE AND SCOPE OF THE JOB.
• Responsible for maximising retail sales and building strong relationships with customers and team/ colleagues at Diptyque. As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand.

• JOB TITLE
• Sales Assistant – Department Store

REPORTS TO: Counter Manager

• Location: Liberty
• Full time
• Temporary

• DUTIES AND KEY RESPONSIBILITIES
• •To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM.
• •Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis
• •Understand the KPI reporting required for the host store and the company as required
• •Assist with boutique reporting when needed.
• •Ensure that every customer is approached and assisted to achieve sales targets.
• •Maintain and develop strong relations with customers and deliver impeccable service at all times.
• •Work with the team for events both in-store and off site as the business requires
• •Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.
• •Attend key training sessions held by the company
• •Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor
• •Ensure that the counter is clean, neat and tidy at all times
• •Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping
• •Ensure that sales/ customer contacts/ requirements are recorded and monitored.
• •Assist Counter Manager in duties and additional tasks as and when required.
• •Follow all host store cash handling guidelines at all times.
• •Ensure that at all times company dress code and grooming guidelines are adhered to.
• •Maintain a good relationship with all colleagues at Diptyque.
• •Abide at all times by Company and Host Store rules and policy.
• The successful candidate will:
• •A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
• •Sales focused with a proven sales record.
• •Strong people and performance/ management skills.
• •Expertly honed customer service skills and enjoy interacting confidently with the general public.
• •Must be self-motivated, focused and be able to use own initiative.
• •Communication both verbal and written to a high degree is also a must.
• •Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.
• •Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
• •Be assertive, dynamic and always have a can do and positive attitude.
• This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.

Diptyque is committed to diversity in all its forms and considers each application carefully.