Sales & Front Desk Coordinator

Position Summary

The Sales & Front Desk Coordinator is a dual-role position supporting both the hotel’s sales efforts and front desk operations. This role assists with administrative sales tasks while also providing excellent guest service at the front desk. The ideal candidate is organized, customer-focused, and able to balance administrative responsibilities with guest-facing duties.

Key Responsibilities

Sales & Administrative Support

Assist the Director of Sales with preparing proposals, contracts, and group/event documentation

Maintain organized and up-to-date sales files and records

Coordinate communication between sales and hotel departments to ensure smooth execution of group business

Support group bookings by entering rooming lists, pre-blocking rooms, and preparing welcome materials

Assist with creating reports and tracking sales activity

Help coordinate details for group arrivals and events

Conduct basic site tours of the hotel as needed

Respond to sales inquiries and route leads appropriately

Front Desk Responsibilities

Provide excellent guest service by greeting and assisting guests with check-in and check-out

Handle guest requests, concerns, and service issues professionally and promptly

Answer phones and respond to guest inquiries

Process reservations and updates in the property management system

Maintain a clean, organized, and welcoming front desk area

Support overall front office operations as needed

Qualifications

High school diploma or equivalent required

Previous hospitality or customer service experience preferred

Strong communication and organizational skills

Comfortable working in a fast-paced, guest-facing environment

Basic computer skills (Microsoft Office; hotel systems a plus)

Ability to multitask and prioritize effectively

Positive attitude and team-oriented mindset

Flexible schedule, including weekends and holidays as needed

What We’re Looking For

Someone who can switch between admin tasks and guest service without missing a beat

Friendly, professional, and detail-oriented

Reliable and comfortable wearing multiple hats in a smaller hotel environment

Benefits

Health, dental, vision, and life insurance

401(k) + Matching

Paid time off

EEOC Statement

Summit Management Corporation is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.