Sales Operations Sr. Manager

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Senior Manager, Sales Operations will be responsible for building PayJoy’s global sales force operating model, the processes, and measurement that make our sales teams more effective across every market. This is an enabling role, not just a reporting one: the mandate is to proactively design and roll out the systems that help the sales force sell better, and to standardize how we measure and manage its efficiency so every market is compared on the same basis. This role owns the operating model end to end, first defining how we measure rep efficiency, then giving country teams the tools and processes to act on it, and partnering with Country Managers on the management decisions that follow. Programs like the current SDR initiative are examples of what this function can build and scale globally, and there is significant room to do more. To make that happen at scale, this role works hand in hand with the Tools & Metrics team so that analytics, automation, and tooling are implemented once and rolled out proactively across markets rather than rebuilt country by country.