Sales QA Admin (HVO)

CRITICAL TASKS

Policies and Procedures

• •Maintains confidentiality of proprietary materials and information.
• •Protects the privacy and security of guests and coworkers.
• •Follows company and department policies and procedures.
• •Ensures personal appearance is clean and professional and in compliance with company policies and procedures.
• •Performs other reasonable job duties as requested by Supervisors.

Guest Relations

• •Addresses customer needs in a professional, positive, and timely manner.
• •Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
• •Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
• •Thank customers with genuine appreciation and provides a fond farewell.
• •Assists other associates to ensure proper coverage and prompt guest service.

Communication

• •Speaks to guests and co-workers using clear, appropriate and professional language.
• •Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
• •Communicates efficiently with others to effectively exchange information.

Working with Others

• •Supports all co-workers and treats them with dignity and respect.
• •Develops and maintains positive and productive working relationships with other associates and departments.
• •Partners with and assists others to promote an environment of teamwork and achieve common goals.
• •Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Documentation/Reporting

• •Enters and locates work-related information using computers and/or application systems.
• •Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

• •Enters and retrieves information contained in computer databases and software to update records, files.
• •Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.

CRITICAL COMPETENCIES

Analytical Skills

• •Computer Skills
• •Learning

Interpersonal Skills

• •Team Work
• •Customer Service Orientation
• •Diversity Relations

Communications

• •Telephone/Email Etiquette Skills
• •English Language Proficiency
• •Communication
• •Writing
• •Listening
• •Applied Reading

Personal Attributes

• •Integrity
• •Dependability
• •Positive Demeanor
• •Initiative
• •Stress Tolerance
• •Adaptability/Flexibility

Organization

• •Detail Orientation
• •Multi-Tasking
• •Time Management
• •Planning and Organizing

Computer Software

Microsoft Office Suite

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.