Sales Specialist

Principal Accountabilities

Under close supervision:

• •Assists in maximizing store sales and achieving store sales goals
• •Monitors sales progress and results against key targets
• •Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
• •Ensures excellence in customer service in the store
• •Monitors customer feedback and addresses customer concerns
• •Perform a variety of routine assignments

Knowledge and Skill Requirements

• •High school diploma or equivalent education; Associate’s degree preferred
• •Minimum of one year of related experience preferred

Knowledge & Application

• •Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
• •May include multistep processes which requires a fairly detailed knowledge of the specialized area
• •Requires extensive on-the-job or previous training and experience
• •May require formal occupational training or certification
• •Operative/Technician roles will typically operate more complex machinery/ processes

Problem Solving

• •Problems are known, defined, and readily apparent
• •Issues may occasionally require some fact finding to solve
• •Non-routine issues typically escalated to more senior team member or supervisor
• •Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations
• •Refers to procedures, technical aids, co-workers, and supervisors

Interaction

• •Interacts with a range of individuals both within and outside immediate team to convey basic information
• •Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)
• •Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact

Impact

• •Supports the achievement of goals through personal effort in own work area
• •Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
• •Required to achieve daily and weekly tasks under general supervision with work regularly checked

Accountability

• •Accountable for delivery of own work activities to agreed timescales and quality
• •Performance measured against predefined service level requirements or equivalent metric
• •Aware of costs and/or service level requirements and expectations

R-20260715-0015