Salesforce Solution Architect, ITSM

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Solution Architect, ITSM based in United States.

• This role will lead the design and delivery of enterprise Salesforce solutions focused on IT Service Management and customer service transformation.
• You’ll act as a trusted advisor, translating complex business needs into scalable, user-focused Salesforce architectures.
• The position combines Salesforce Service Cloud, Experience Cloud, Data Cloud, and Agentforce with broader ITSM and ITIL expertise.
• You’ll guide process reviews, solution strategy, technical requirements, project delivery, and customer communications.
• Working closely with technical delivery and AI teams, you’ll help develop innovative solutions that improve workflows and customer experiences.
• The role offers significant ownership across enterprise-level initiatives, from solution design through deployment, adoption, and continuous improvement.
• You’ll collaborate with cross-functional stakeholders while exercising independent judgment in a fast-moving technology environment.