SAP CRM ISU Consultant

Responsibilities

Handle end‑to‑end SAP CRM–ISU implementation and support activities independently.

Lead requirement gathering, business discussions, and process design with clients.

Manage key Utility processes like Move‑in/Move‑out, Disconnection/Reconnection, Contract & Order Management, Customer Service, Front Office & MDT.

Prepare high‑quality Functional Specifications, Process Documents, and design deliverables.

Troubleshoot issues effectively using strong debugging, analysis, and root-cause methods.

Coordinate with cross‑functional teams (FICA, Billing, DM, IDEX, etc.) for seamless integration.

Act as a client-facing lead, ensuring timely delivery, clear communication, and stakeholder alignment.

Technical requirements

Minimum 5+ years of experience in the SAP CRM–ISU landscape, covering both implementation and support.

Strong domain understanding of Electricity, Gas, and Water Utility industries.

Expertise in CRM–ISU processes: Move in/Out, Recon/Discon, Orders, Contracts, Customer Service, MDT.

Hands-on in IC WebClient, Navigation Bar Profiles, Business Role creation, and Number Range configuration.

Knowledge of CRM Middleware, BDocs, replication, MDT Product setup, and BRF+ configuration.

Familiarity with major CRM and ISU tables, plus ability to draft detailed FS and business documents.

Understanding of integration with SAP & Non-SAP systems including FICA, Billing, Device Management, IDEX, etc.

Additional responsibilities

Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.

We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Hubli, Vizag.

While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible

Education

Bachelor of Engineering