SAP Implementation Engineer

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform.

Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.

About the Role

We're looking for a technically skilled Implementation Engineer to support our clients' ongoing technical operations and critical system transitions. In this role, you'll work alongside our Principal Partner Engineers to ensure seamless integrations between Laurel and client Practice Management Systems (PMS), ERP platforms, and other business-critical systems, resolve complex technical issues, and guide clients through high-stakes system migrations.

A key focus of this role is supporting clients operating within complex ERP environments. Hands-on experience with SAP S/4HANA is important, including an understanding of ERP integrations, data flows, system dependencies, and troubleshooting across connected platforms. Experience working with other enterprise ERP systems is also highly valuable.

This is a hybrid role that combines DevOps monitoring, technical troubleshooting, ERP and PMS integrations, and client-facing support. You'll be the escalation point for internal teams when integrations fail, systems go down, or data isn't flowing correctly. You'll investigate issues across Laurel, SAP S/4HANA and other ERP environments, Practice Management Systems, APIs, and related integration layers to identify root causes and coordinate resolutions.

While much of your work happens behind the scenes, you'll also interact directly with client technical contacts to diagnose issues, coordinate fixes, support system migrations and ERP transitions, and ensure their billing operations run smoothly.

What You'll Do

Client Integrations (30%)

Build new and/or customize existing Boomi processes for client system integration with Laurel

Work with client to test deployed Boomi processes including validating data integrity for each integration

Support clients transitioning between billing systems (e.g., switching from one PMS to another) including coordinating migration activities with zero downtime requirements

Provide urgent support during high-pressure go-live periods (may require flexibility for evening/weekend work during critical cutovers)

Document processes and lessons learned for continuous improvement

DevOps & System Monitoring (25%)

Monitor integration health across all client environments, responding quickly to alerts for client centric systems

Investigate and resolve client centric system alerts to prevent data discrepancies in client billing systems (critical Manage Boomi Atom monitoring, responding to unexpected shutdowns and flow exceptions

Troubleshoot data flow issues from Laurel through to client PMS systems, identifying breakpoints and implementing fixes

Perform root cause analysis on recurring issues and implement preventative measures

Coordinate rapid system shutdowns during critical incidents to prevent data integrity issues

Optimize integration performance by identifying and refactoring inefficient processes

Internal Support Escalation (25%)

Serve as Level 2 technical escalation for sync issues

Support Principal Partner Engineers with complex troubleshooting across multiple client environments

Diagnose issues spanning multiple systems (Laurel, Boomi, client PMS, productivity tools)

Document issue patterns and create knowledge base articles for common scenarios

Collaborate with Engineering teams when issues require code fixes or feature modifications

Maintain internal tools built to facilitate support and troubleshooting

Client Technical Support (20%)

Communicate directly with client IT/technical contacts during escalations and outages

Explain technical issues and resolutions in clear, non-technical language when needed

Coordinate with client technical teams to resolve integration issues on their end

Build relationships with key client technical contacts for faster issue resolution

Participate in weekly check-in meetings with larger clients to address emerging issues

Provide status updates during incidents, managing client expectations around resolution timelines

What You'll Need

Required Qualifications

3-5 years of technical experience in integration engineering, DevOps, technical support, or similar role

Strong troubleshooting skills : Ability to trace data flow across multiple systems and identify where things break

API and database experience : Comfortable working with REST APIs, SQL queries, and database concepts

Integration platforms : Experience with iPaaS tools (Boomi, MuleSoft, or Zapier similar)

System monitoring : Familiarity with alerting systems, log analysis, and proactive monitoring

Client-facing communication : Ability to explain technical concepts to non-technical stakeholders and manage expectations during incidents

Pressure management : Calm and methodical when responding to time-sensitive issues affecting client billing operations

Problem-solving mindset : You dig into complex issues until you find the root cause, not just surface symptoms

Preferred Qualifications

Experience with legal tech, professional services software, human capital management services, or time & billing systems (SAP, Workday, Aderant, Elite 3E, Practice Engine, CCH Axcess, Clio, etc.)

Familiarity with authentication protocols (SSO, SAML, OAuth)

Knowledge of Microsoft 365 integrations (Exchange, Outlook, Teams)

Experience supporting SaaS applications in enterprise environments

Previous work in a high-velocity, customer-centric environment

Scripting/automation skills (Python, PowerShell, Javascript, or similar)

Understanding of data validation and reconciliation processes

Technical Skills

SAP S/4HANA Technical Integration (BTP, REST APIs, and ERP Architecture)

SQL query writing and database troubleshooting

REST API testing and debugging (Postman, curl, or similar)

Log analysis and pattern recognition

Basic scripting for automation and data manipulation

Understanding of data sync patterns (bi-directional sync, ETL processes)

Ticket/case management systems (Jira, Linear, ServiceNow, or similar)

Soft Skills

Clear communicator : Can translate technical issues for both engineers and clients

Urgency-driven : Understands that billing system issues directly impact client revenue

Collaborative : Works well with Principal Engineers, Account Managers, and client teams

Detail-oriented : Small data mismatches can create big billing problems

Adaptable : Comfortable shifting priorities based on urgent escalations

Ownership mentality : Takes responsibility for seeing issues through to resolution

Why This Role Matters

In this position, you're protecting client revenue. When integrations fail, time doesn't get captured. When entries get stuck, billing is delayed. When migrations go wrong, clients lose trust. You'll be the technical safety ne