Scheduling Coordinator - Prior Home Care Experience and Bilingual Spanish/ Creole Required!

Company Overview:

True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea's Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Position title : Home Care Scheduling Coordinator

Location : Full-time Monday-Friday 9 am-5 pm onsite in Brooklyn, NY

Position summary : The Home Care Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Care’s policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service.

Key Responsibilities :

Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange

Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service

Participate in departmental trainings

Assist the Team Lead with coverage and work with the team members with any staffing challenges

Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange

Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care

Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status

Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations

Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month

Verify billed services against requested services

Maintain patient confidentiality and privacy with dignity and respect

Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation

Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others

Required Qualifications :

High School diploma/ GED equivalent

Knowledge of HHAeXchange is highly preferred

Bilingual Fluency in Spanish

Strong interpersonal and communication skills

Able to deal with difficult or sensitive situations in person or on the phone

Excellent customer service having empathy and patience in working for elderly population

Able to multitask and work in an extremely fast paced environment

Ability to maintain a professional demeanor when handling issues

Benefits :

Health, dental, and vision insurance

401(k) with company match

Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays

Professional development opportunities

Mission-driven work in an innovative healthcare space