Seasonal Remote Customer Service Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Seasonal Remote Customer Service Representative based in the United States.

• This seasonal remote role supports tax professionals by providing reliable technical and customer service assistance throughout the busy tax season.
• You will help customers troubleshoot software issues, identify root causes, and navigate solutions across phone, email, and live chat.
• The position combines technical problem-solving with a strong customer-first mindset and empathetic communication.
• You will document interactions carefully, follow established support procedures, and collaborate with colleagues when issues require additional expertise.
• The role offers an opportunity to work in a fast-paced, service-focused environment supporting widely used tax technology.
• This full-time seasonal assignment runs from November through April and is fully remote across eligible U.S. locations.
• Success requires dependable attendance, strong communication skills, technical confidence, and a genuine commitment to helping customers.