Senior Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Manager based in the United States.

This role focuses on growing and protecting strategic higher education accounts within a SaaS environment. You will own net revenue retention, renewals, account health, and expansion across an enterprise customer portfolio. Acting as a trusted strategic advisor, you will combine consultative account management, product expertise, and data-driven insights to strengthen long-term partnerships. You will identify opportunities to expand software, content, and services while proactively addressing churn risks and adoption challenges. The role requires strong executive presence, commercial discipline, and the ability to deliver compelling product demonstrations to senior decision-makers. Working cross-functionally, you will also ensure customer feedback informs product development and business strategy.