Senior Amazon Connect Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Amazon Connect Engineer based in India.

• As a Senior Amazon Connect Engineer, you will design, develop, support, and optimize enterprise contact center solutions built on AWS.
• You will take hands-on ownership of Amazon Connect environments, from contact flows and IVRs to routing, self-service, and customer journeys.
• The role combines cloud engineering with integrations across CRM, ticketing, automation, and conversational AI platforms.
• You will troubleshoot complex production issues, improve system reliability, and contribute to ongoing contact center modernization initiatives.
• Working closely with technical and business teams, you will turn requirements into scalable solutions and continuously improve operational workflows.
• You will also contribute to documentation, testing, deployments, and technical recommendations across the contact center ecosystem.
• This is a hands-on engineering opportunity for someone who enjoys solving complex problems and delivering reliable customer-facing technology in a remote environment.