Senior Analyst - Operations Excellence

We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. In the right environment, your ideas can turn into industry-changing automotive technologies and improve the lives of people around the world.

Let's create the future of mobility, together.

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.

Job Responsibilities:

The Senior Analyst will support the Operations Excellence (OE) team within the Industrial Solutions (ISOL) department, driving continuous improvement, KPI management, escalation handling, project oversight, vendor and stakeholder management, and strategic initiatives. This role requires a proactive, detail-oriented professional capable of coordinating across multiple functions to ensure operational efficiency, customer satisfaction, and process excellence.

Need an analytical, well-educated, knowledgeable, experienced and motivated team-player with strong IT background, work ethic and integrity that will become a key part of the Global OE Team. Experience of an ERP system like SAP will be a strong advantage. This role uses business knowledge, IT background, ERP concepts and good communication skills.

Key Responsibilities:

Customer Satisfaction & KPI/OKR Management

Establish, monitor, and adjust KPI and OKRs for ISOL, ensuring alignment with business goals

Track regional KPI performance, follow-up with managers, and implement corrective actions

Enable customer engagement through plant visits, maintaining a plant visit calendar and coordinating team participation

Respond to business leader emails post due diligence and organize meetings with stakeholders

Escalation & Issue Resolution

Manage escalations related to CAM, system downtimes, and other critical issues

Collaborate with ISOL teams to formulate reasonable CAM responses and communicate expectations to customers

Engage leadership and delivery teams for timely resolution of escalations

Maintain and oversee after-hours support and on-call roster for escalation management

Monthly Billing & Financial Oversight

Ensure billing data accuracy and support onboarding of new divisions and services

Run monthly billing cycles, address billing queries, and process credits for errors

Maintain billing data integrity for onboarding activities

Small & Medium Project Management

Handle project requests, define KPIs, and adjust them as needed

Coordinate with internal teams for quotes, create project files, and track progress

Manage project delivery expectations, monitor timelines, and conduct closure activities

Oversee time tracking, verify timesheets, and analyze cost overruns

Vendor & External Partner Management

Manage external SOWs, PRs, POs, onboarding/offboarding resources

Approve timesheets, invoices, and purchase requisitions through workflow systems

SRM (Supplier Relationship Management) Functions

Monitor SRM processes per region, ensure regular SRM meetings, and monitor satisfaction indices

Follow-up on action items, communicate system maintenance, and participate in SRM calls

Share process improvements, new tools, and innovations with the help from CI team

Maintenance & System Activities

Coordinate system maintenance, upgrades, and downtime with stakeholders

Manage release activities, software updates, and system upgrade schedules

Budget & Resource Planning

Monitor ISOL budget, provide feedback, and support year-end cycles

Collaborate with internal teams and Finance for manpower forecasting

Trainee & User Training Programs

Develop and oversee the ISOL trainee program, onboarding, and mentoring

Organize quarterly end-user training, best practice sharing, and demo sessions for new capabilities

Innovation & Strategic Initiatives

Participate in innovation activities and strategic planning as required

Day-to-Day Operations & Support Activities

Monitor ticket progress, team time-entry, and ticket updates

Coordinate activities with all ISOL departments

Support cross-functional activities like audit, physical inventory, etc.

Assist in resource planning, post-go-live hyper-care, and assist with solutioning/ideation

Provide as needed support related to hiring, off-boarding, divestures, and M&A activities

Qualifications & Skills:

Bachelor's degree in engineering, Business Administration, or related field

5+ years of experience in operations, project management, or process excellence

Strong understanding of KPI/OKR frameworks, escalation management, and billing processes

Excellent stakeholder management, communication, and organizational skills

Experience in Tier-1 Automotive Industry or Manufacturing sectors

Knowledge of SAP and related enterprise systems

Preferred Attributes:

Proficiency in MS Office tools including Copilot.

Understanding of AI concepts and skills.

Ability to coordinate with cross-functional teams and manage multiple priorities

Analytical mindset with problem-solving capabilities

Ability to lead initiatives, influence stakeholders, and drive continuous improvement

Must be able to communicate in English. Working knowledge of other languages is a plus.

Maintain/develop documentation - mapping docs, process docs

Project management & coordination with divisions - follow up, periodic Review

Must be able to work independently as well as a team player and can manage own workload

Able to collaborate with users, and have a strong desire to excel

Excellent communication skills, written and verbal, good inter-personal skills

Knowledge of Business Intelligence (BI) is preferred

Project and Time Management Skills

Analytical and flexible approaches in the projects and coordination of available resources

High external and internal service orientation, initiative, creativity, diligence, accuracy and social skills

Excellent performance and organizational skills

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support