Senior Analyst - Supply Chain

Job Description - Senior Analyst - Supply Chain

You should apply if you have:

• •Prior D2C or e-commerce background — you already understand the complexity of order-to-delivery systems, multi-node fulfilment, and the operational quirks of a high-velocity consumer business, so you're not learning the domain from scratch
• •A sharp analytical mind with genuine curiosity about how logistics networks, warehouses, and support operations actually work end to end
• •Strong quantitative comfort — you can model fulfilment and logistics allocation, inventory positioning, vendor performance, and RTO/COD risk with real rigour
• •A builder's instinct — you don't stop at a dashboard; you want to prototype the algorithmic product (an allocation engine, a fraud score, a routing rule) that fixes the problem programmatically
• •An AI-first workflow — you use LLMs and vibe coding tools to build working prototypes, not just slides
• •Comfort operating across multiple functions at once — warehouse, logistics, customer support, production, and procurement all draw on your intelligence layer
• •High ownership through to closure — you don't stop at 'I shared the analysis'; you track whether the fix actually moved the metric
• •Ownership-driven attitude — you investigate problems no one assigned to you and push recommendations through to adoption

You should not apply if you:

• •Don't have prior D2C or e-commerce exposure — this role assumes you already understand that operating environment; it isn't a place to learn it from zero
• •Are looking to run day-to-day warehouse or logistics operations — this is an intelligence and analytics role that informs ops, not an ops role itself
• •Need a long ramp time — we expect you to get conversant across WH, logistics, CS, production, and procurement context quickly
• •Are uncomfortable holding several functions in your head at once and prioritizing across them
• •See your job as ending at a report — here the goal is often a working algorithmic product, not just a recommendation
• •Consider your job done once a dashboard ships — you need to keep watching it and flag when something breaks

Skills Required:

Must-Have

• •D2C / E-commerce Background: hands-on experience in a D2C, quick-commerce, or high-velocity consumer business — this is non-negotiable, since it's what lets you understand the complexity of our systems from day one
• •Supply Chain & Logistics Analytics: reasoning about how orders should be allocated across fulfilment and logistics partners, and how a fulfilment network should evolve as the business scales
• •COD & RTO Risk Analysis: analysing order and delivery patterns to flag fraud and RTO risk
• •Data Modelling & SQL: comfortable querying and modelling on a warehouse (Redshift or similar) to build data cuts for multiple functions
• •Algorithmic Product Thinking: able to scope and prototype rule-based or lightweight algorithmic tools that automate a decision (allocation, routing, cancellation prediction) rather than just reporting on it
• •Customer Support Ops Analytics: building scorecards for support quality/efficiency and identifying automation opportunities, including voice agent/IVR use cases
• •Vendor Performance Analytics: analysing vendor-level data (fill rate, quality, lead time, cost) to help procurement decide when to de-risk away from a vendor or push for more utilization from one
• •Structured Project & Impact Tracking: taking a finding from problem statement and baseline through to a tracked project with a target KPI, and validating after the fact whether it actually moved the number
• •Analytics Tools: Excel/Google Sheets for modelling and a BI tool (Metabase/Power BI) for reporting
• •AI-Assisted Building: using LLMs and vibe coding tools to prototype logistics and CS intelligence tools quickly

Good to Have

• •Python for scripting data pulls, automations, or lightweight algorithmic prototypes
• •Prior exposure to COD/RTO fraud protection systems
• •Familiarity with WMS/OMS platforms or courier aggregators
• •Exposure to voice agent/IVR or CS automation platforms
• •Basic optimization or linear-programming concepts for allocation/inventory problems

What will you do?

Fulfilment & Logistics Allocation Intelligence

• •Build data-driven logic for how orders should be allocated across fulfilment locations and courier partners
• •Assess how the fulfilment network should evolve as order volumes and geographies grow, and where new locations would help
• •This kind of business case — going from a raw operational question to a data-backed algorithm that runs the decision — is representative of the business cases and product algorithms you'll own end to end in this role

Inventory Optimization

• •Build models to project stock requirements at the fulfilment-location level across the network
• •Minimize stockouts and overstock by improving how inventory is positioned across locations

COD & RTO Fraud Protection

• •Analyse COD order patterns to identify at-risk pin codes, customers, and order profiles
• •Build and monitor fraud/risk scoring systems that flag orders before dispatch

Vendor Intelligence for Procurement

• •Analyse vendor-level performance — fill rate, quality, lead time, cost — to give procurement a clear, data-backed view of each vendor
• •Help procurement decide when to de-risk away from a vendor versus when to push for greater utilization from one

Customer Support Intelligence

• •Build scorecards for CS quality and efficiency across support channels
• •Identify automation opportunities, including voice agents, and monitor cancellation drivers and reduction levers

AI & Algorithmic Products for Supply Chain

• •Partner with product and engineering to scope and prototype algorithmic tools that automate fulfilment, routing, and cancellation-related decisions
• •Push prototypes from spreadsheet logic to production-ready tools where the impact justifies it

Own Supply Chain & Ops Reporting

• •Be the single go-to person for all supply chain and operations reporting — fulfilment, logistics, warehouse, inventory, and CS metrics
• •Build and maintain the dashboards and MIS that warehouse, logistics, CS, and production teams rely on day-to-day
• •Make sure every function has one consistent, trusted source of truth for its numbers instead of everyone pulling their own

Proactive Monitoring & Early-Warning

• •Closely monitor supply chain and ops KPIs so you're the first to know when something breaks — a fulfilment delay, a courier SLA slip, a spike in cancellations or RTO
• •Build early-warning indicators that catch a problem before it snowballs into a stakeholder escalation
• •Flag anomalies proactively and get the right team looking at it immediately, rather than waiting to be asked

Track Projects Through to Impact

• •For every recommendation you drive, define the baseline, target KPI, owner, and timeline upfront
• •Follow through post-implementation to confirm whether the change actually moved the metric, not just that it shipped
• •Maintain visibility of open supply chain and ops projects — status, risk, and expected versus actual impact

Cross-Functional Data Cuts

• •Act as the single source of intelligence for warehouse, logistics, CS, production, and procurement teams
• •Give each function the right data cuts, dashboards, and recommendations to act on

Reporting & Stakeholder Communication

• •Present supply chain health, fraud trends, vendor risk, and automation impact to founders and functional heads
• •Translate complex operational data into clear, actionable narratives

Work Experience:

3–5 years of experience, with a D2C/e-commerce background required

Working days:

Monday – Friday

Location:

Golf Course Ext. Road, Gurugram, Haryana (Work from Office)

Perks:

Friendly atmosphere

High learning & personal growth opportunity

Flexible timings

Diverse work environment

Why Nutrabay:

We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life's best work. As part