Senior Associate - SDR operations

Role Details

Location : Navi Mumbai

Shift : 2 PM to 11 PM IST (Monday to Friday - Work from Office)

Position Summary

We are looking for a detail-oriented and process-driven professional to support SDR Operations, CRM management, reporting, lead/account alignment, and operational process improvement activities across global regions. The ideal candidate should have experience working with CRM systems, sales operations processes, reporting tools, and cross-functional stakeholders.

Key Responsibilities

• •Maintain CRM data quality through duplication checks, standardization, and regular maintenance
• •Perform SDR data bulk updates, imports, exports, and operational data management activities
• •Support daily SDR operational processes, territory alignment exercises, and account allocation workflows
• •Coordinate with Sales, Marketing, and SDR regional teams for operational execution and issue resolution
• •Create and maintain reports and dashboards in CRM, Power BI, and Excel, as relevant
• •Generate operational reports and track SDR performance metrics, lead flow, and campaign activities
• •Analyze large datasets to identify operational gaps and process improvement opportunities
• •Manage sequences / campaign operations, tracking, and data enrichment initiatives
• •Support CRM data management, lead routing, account alignment, and data clean-up activities

Required Skills & Qualifications

• •Bachelor’s degree in business, Operations, IT, Management, or related field
• •2–5 years of experience in SDR Operations, Sales Operations, CRM Operations, or related functions
• •Strong hands-on experience with HubSpot CRM
• •Good understanding of lead management, account management, and sales processes
• •Advanced Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, formulas, and reporting
• •Good analytical, communication, stakeholder management, and problem-solving skills
• •Experience with reporting/dashboard creation and handling large datasets

Preferred Skills

• •Experience with HubSpot, Outreach, Power BI, or similar tools
• •Knowledge of CRM automation, HubSpot workflows, and campaign/sequence tools
• •Exposure to global SDR or sales operations and marketing operations processes