Senior Business Travel Consultant - GDS

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem .

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

About the Role:

We are looking for an experienced, hands-on Senior Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!

Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us grow by changing the way organisations book and manage their business travel?

As a Senior Business Travel Consultant, you will work with B2B customers and be part of a strategic team at Perk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard.

What will you do?

Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.

Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.

Work independently, using your initiative to handle client inquiries and provide solutions without supervision.

Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.

Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy.

Proactively maintain and develop client relationships, offering support throughout the entire travel process.

Provide suitable travel options and suggestions to meet client requirements.

Ensure all service level agreements are met and actively maintain the GDS queues.

Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.

Support the Team Leader and collaborate with colleagues to maintain a high level of service.

What you’ll need to have:

Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously

Are proficient in air fares and ticketing

Have great communication skills, fluency in English, both written and spoken is essential.

Are familiar with North American business culture and customer expectations.

Have previous experience as a Business Travel Consultant.

Are well-organized, and capable of working to tight deadlines under pressure.

Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.

Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.

Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.

Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.

Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

What we always look for:

Independent and autonomous. You don’t need hand-holding to get things done

Good prioritisation and focus skills

Empathy - understand what our customers need

Smart, fast learner and tech-savvy

Flexible and able to adapt to constant changes with a positive mindset

You are open to receiving and giving constructive feedback

You want to learn - we have a 7-Star management team to mentor you!

On top of that, you will only be the right candidate if you are:

Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains

Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around

You LOVE travel!

Working Hours & Conditions:

Office-based in our Chicago headquarters, 3 weekdays per week

During the training and the first 3 months in the job, while ramping, you'll be encouraged to work IRL 5 days per week.

Working hours are on a rotational basis and can be between 8:00 am - 8:00 pm. Shift patterns are fixed for 4 weeks to create stability

Flexible weekend ability required.

Weekly working hours will be 40 hours.

What do we offer?

Receive competitive compensation and equity ownership in Perk

Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays

Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan

Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date

Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans

Plan for your future with our 401(k) plan with company matching contributions

Care for your furry friends through partner discounts on pet insurance

Join our unforgettable Perk events, including our spectacular annual summer party

Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

Focus on your family with 12-16 weeks’ paid parental leave

Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

Broaden your horizons with up to 20 "Work from Anywhere" days per year

Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

Let us help you move to one of our hubs with relocation support

Compensation:

Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $58,000 - $68,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut throu