Senior Claims Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a S e nior Claims Representative to join our growing team in Carmel, IN!

The S enior Claims Representative manages high priority accounts and catastrophic claims .

How You Will Contribute:

Maintain a claim inventory as deemed appropriate by management

Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment

Make timely contact with members, injured workers, agents, providers, attorneys, etc.

Investigate claim with phone interviews/emails and obtain appropriate documentation

Evaluate exposure and adjust reserves as required

Conclude claim processing in accordance with company standards

Meet with members, agents, injured workers, attorneys, etc. as deemed necessary

Provide training and act as a mentor for members and other claims personnel

Travel to annual workers compensation conference and/or attend educational seminars

Other job-related projects or assignments as delegated

The Sr. Claims Representative will maintain and uphold a high standard for customer service .

Licenses and Certifications:

Insurance and/or Industry certification or designation

Skills & Experience to Be Successful:

Associate’s or Bachelor’s degree in business, financial related discipline,

or Human Resources (preferred)

Proficient with Microsoft, Windows, Excel, IVOS, etc.

Exceptional telephone demeanor

Ability to maintain a high level of confidentiality

3 – 5 years’ experience in similar position

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• •Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• •Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• •Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• •Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.