Senior Client Solutions Partner

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.

If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

QUANTIPHI, AI-FIRST, AI Enterprise Solutions

We are interviewing and hiring immediately!!!

About Quantiphi:

Quantiphi is an award-winning AI Services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed. #WeSolveWhatMatters

Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!

For more details, visit: Website or LinkedIn Page .

Title: Senior Client Solutions Partner

Experience: 10+ years in sales, presales, or solution consulting in CCaaS, CX, or related domains

Type: Full Time Employment

Location: US Remote - East Coast is preferred

Travel: 50% travel to client sites across the US

Bachelors degree is required, Masters/MBA is preferred

Role Overview

As part of the core Sales and GTM team at Quantiphi, you will lead strategic sales initiatives across Contact Center as a Service (CCaaS) and broader Customer Experience (CX) transformation programs .

This role goes beyond traditional CCaaS solutioning and requires the ability to reimagine end-to-end customer journeys by leveraging Agentic AI, conversational AI, agent augmentation, and advanced analytics platforms .

You will work closely with customers to define and execute their CX transformation roadmap using cutting edge AI platforms and leading CCaaS solutions.

Role & Responsibilities

• •Own and drive end-to-end sales cycles for CCaaS and CX transformation opportunities in a B2B environment
• •Partner with customers to define CX transformation strategies , including automation, personalization, and AI-led augmentation across the customer lifecycle
• •Lead consultative selling engagements focused on business outcomes such as cost optimization, CSAT improvement, revenue uplift, and agent productivity
• •Prepare and deliver compelling technical and business presentations , articulating the value of AI-driven CX transformation
• •Engage in end-to-end pre-sales and solutioning , spanning:
• •Discovery and problem definition
• •Journey mapping and experience redesign
• •Solution architecture and roadmap development

• •Work hands-on with customers to demonstrate and prototype:
• •Virtual agents and conversational AI
• •Agent assist and real-time guidance
• •Contact center analytics and insights
• •Integrations across CCaaS and enterprise systems

• •Identify and qualify opportunities by understanding customer pain points across contact center and broader CX ecosystems
• •Drive CX transformation use cases , including:
• •Intelligent self-service and containment
• •Agent augmentation and productivity
• •Omnichannel orchestration
• •Voice and conversation intelligence
• •Customer journey analytics and insights

• •Leverage expertise in leading CCaaS platforms such as Genesys Cloud CX, NICE CXone, Five9, Amazon Connect etc to design scalable and future-ready architectures
• •Collaborate with Solution Architects, Data Science, and Engineering teams to:
• •Translate business problems into AI-driven solutions
• •Develop differentiated points of view and offerings
• •Build reusable accelerators and GTM assets

• •Recommend enterprise architectures, integration strategies, and platform ecosystems on Google Cloud and other hyperscalers
• •Stay updated on industry trends , including GenAI, conversational AI, and evolving CX platforms
• •Build and maintain executive-level customer relationships and act as a trusted advisor
• •Travel to customer sites, conferences, and industry events as required

Skills & Experience Required

• •10+ years of experience in sales, presales, or solution consulting in CCaaS, CX, or related domains
• •Proven experience selling large-scale CX transformation programs , not just platform deals
• •Strong understanding of contact center operations , including:
• •IVR / IVA
• •ACD and routing strategies
• •Omnichannel engagement
• •Workforce management and reporting

• •Experience with modern CX and AI platforms , including:
• •Google GECX (CXAS, Playbook, Dialogflow CX, Agent Assist, CX insights)
• •Agent assist and real-time guidance tools (e.g., Cresta)
• •Conversational and generative AI platforms (e.g., Sierra AI)

• •Strong exposure to cloud ecosystems (GCP preferred; AWS/Azure a plus)
• •Ability to connect technology to business outcomes , with a strong value-selling mindset
• •Experience with:
• •Sales forecasting and GTM strategy
• •Complex deal structuring and stakeholder management
• •Channel and partner ecosystems

• •Strong understanding of:
• •API integrations and microservices architectures
• •Data platforms and analytics in CX contexts

• •Demonstrated ability to:
• •Identify and resolve technical objections
• •Influence both technical and business stakeholders

• •Data-driven mindset with the ability to leverage market insights and customer data
• •Excellent communication, storytelling, and executive presentation skills
• •Self-driven, entrepreneurial mindset with the ability to thrive in a fast-paced environment

What Sets You Apart

• •Experience leading AI-first CX transformations at enterprise scale
• •Ability to bridge business consulting + technical solutioning + sales execution
• •Strong POV on the future of GenAI in customer experience
• •Experience building repeatable offerings and accelerators in the CX/CCaaS space

MORE about Quantiphi:

Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don’t just innovate - we lead. Headquartered in Boston, with 4,000+ Quantiphi professionals across the globe. As an Elite/Premier Partner for Google Cloud, AWS, NVIDIA, Snowflake, and others, we’ve been recognized with:

• •21x Google Cloud Partner of the Year awards in the last 8 years.
• •3x AWS AI/ML award wins.
• •3x NVIDIA Partner of the Year titles.
• •2x Snowflake Partner of the Year awards.
• •We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group.
• •We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators.
• •We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !